in Books/Reviews, Quality Improvement

#QUALITYtweet at Reflection Leadership (Thanks to Tom Glover)


Tom Glover is a “Leadership Friend” who hosts Reflection Leadership Blog. I came to know Tom via our common leadership community over at Twitter. We have been exchanging ideas and thoughts on leadership via Twitter and Tom is also a regular reader of this blog.

My book #QUALITYtweet has a chapter dedicated to ‘Management, Leadership and Quality’ and I thought Tom would enjoy reading the ideas presented in the book. I sent him a copy of #QUALITYtweet for review a few months back. Tom loved the book and decided to devote one full week of his blog posts to #QUALITYtweet which would include his review of the book, my interview in two parts and finally a guest post from me that looks at intersection of Quality and Reflection Leadership. This week, #QUALITYtweet features on Reflection Leadership Blog and here are a few links that you can follow (I will keep updating this post for more links to come in this week):

I was continually surprised throughout the book when entry after entry continued to reinforce much of what I know about quality management and even gave me some new things to think about.

The beauty of the short “micro” entries is that in many cases they are designed to invoke our own thought processes about the topic instead of just instructing. The format of the book also makes it easy to go back and reread.

The purpose of any quality management system is to build a quality oriented culture (internal goal) and deliver exceptional value for money to customers (external goal).

In a knowledge-intensive business environment, people deliver services and products, not machines. Hence they are at the core of the quality equation. Great people deliver great services.

Thank you so much Tom!