The rubber meets the road when you, as a business leader…
- deliver real business results to customers (not just deliver an excellent pitch with an impressive powerpoint)
- start executing relentlessly (not just define your strategy on paper at an off site planning retreat)
- implement improvements in your processes (not when you create that good looking document with improvement areas)
- pick up the phone and talk to that frustrated customer (and not get into a chain of email exchange)
- lead by example and live your values (not just pass instructions for others to follow. Not just document your values on the website)
- act on your customer’s feedback (not just collect it through your customer feedback program!)
- start treating your people like “humans” (and not just “resources” or “capital”)
- “do” equal to or more than what you “say” (and not the reverse)
- start thinking about “preventing” problems (not just “correcting” them after they happen)
- work “on” your business (not just “in” it – easy to get consumed working “in” the business)
- communicate and share feedbacks often with your people (not just in their quarterly performance review)
- start looking at ways to solve problems (rather than finding someone else to blame)
- stay lean, flat and accountable (and not let your growth turn you into a bureaucratic, heavy top-down structure)
- understand that excellence is everybody’s job (not just a single department or a few people in the team)
- only speak when you completely, totally mean it (and not just throw clichés to please them now)
P.S: “Where the rubber meets the road” is an idiom that refers to the tyre of a vehicle on the surface of a road, meaning “where it really counts.” It is used to represent the defining moments or focus on real actions.
Bonus: My post “15 ideas To Ensure That Trainings Effectively Deliver Value” was featured in HR Carnival over at i4cp PRoductivity Blog – along with a host of other brilliant posts on talent management, general HR, managerial advice and career advice. If you are a people manager or HR professional, this carnival edition is a MUST READ!
Also download (PDF) 100 fantastic insights that will help you become “BRILLIANT At The Basics of Business” – from none other than NICHOLAS BATE. Visit him for this and tonnes of other great resources – I am sure you will admire his generosity as much as I do.