As professionals, we all are responsible for shipping stuff to our customers (internal or external). The stuff that we ship is commonly referred to as a “deliverable”.
As a manager, it helps if you can clearly define what deliverable means. The first step to get something right first time is to define it accurately in the beginning.
You can ask your team member to perform a task or you can ask them to complete a deliverable (complete with all product and process requirements). Defining a deliverable clarifies purpose and sets expectations on “why” rather than “what”. Most of the times, in quest of “what”, “why” is missed out. Clearly defining deliverables for all your team members helps them gain additional clarity and accomplishing things first time right.
I believe that most people want to do a great job, but they don’t know how to do it. Defining/assigning a complete deliverable instead of tasks can really help you in tapping full potential of your people and ensure that they are effective in whatever they do. When you review progress, you can review the accurate status of a deliverable (results), if it is defined early on. Monitoring deliverables is far less daunting than monitoring tasks.
Johanna Rothman says, “Discuss Results, Not Tasks”. Deliverables define the results you are seeking.
Have you ever experienced a situation where all your tasks were accomplished, but the final deliverable was not qualitative? If yes, you will exactly know what “defining a deliverable” really means!
Have a Wonderful Wednesday!
Note: My book ‘#QUALITYtweet – 140 bite-sized ideas to deliver quality in every project’ explores the people, process and leadership aspects to build a constantly improving organization culture. Check it out if you haven’t already!
Bonus: QAspire Blog was recently featured on Community of Program and Project Managers (PPM Community). Check out the feature.