New year brings with it new predictions, agendas, resolutions and trends. New business models, new ways of working, cooler tools and technologies.
One thing that remains constant (and has remained constant) is “Excellence” – which is at the core of the success of any organization, product, service or an individual.
If I were to select only one theme for next many years, it would be excellence because once you start looking for excellence in everything and commit yourself to it, you often tend to get it.
Quality is often defined as “degree of excellence”, extent to which organizations, people and products reach their potential. In my view, quality is a route to excellence and continual improvement is the tool. Excellence requires passion to improve constantly.
As we start a new year, let me share one of the best definitions of excellence I have come across in the last year:
Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again.
The surefire way to achieve excellence, then, is not to create a written spec and match it. The surefire way is to be human. To be artistic: to make a connection with the customer and to somehow change them for the better.
So, seeking/delivering excellence in everything you do is a goal worth chasing in 2011 (and beyond). “Striving for excellence” should be a call to action for us to renew our focus on developing a culture of excellence, great leadership, adopting best practices, making them work in our context, continual improvement and superior service to our customers/peers.
On that note, wish you an “excellent” 2011!
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