in Quality Improvement

The Quality Manifesto (Free PDF)

Greetings, friends and readers! Today, I am excited to announce the release of my new manifesto titled “The Quality Manifesto – Getting the Basics of Quality Right in Knowledge World”. This manifesto is completely free with no email opt-in required.

What’s it all about?

This manifesto is about delivering excellence (as an individual and as an organization). We need a clear understanding of quality when knowledge and service oriented work is gaining prominence. The definition of quality is evolving and the “human” aspect of quality is becoming even more crucial. I wrote a series of posts on essence of quality in modern world. Based on the response I received from readers on various social channels, I decided to write a short manifesto that helps leaders, managers and professionals get the basics of quality right.

What you can do with it?

Well, a lot. You can share this manifesto via email, print it, share it with your colleagues, front line staff, managers and leaders. Discuss with them on some of these ideas. Get their views and build on the conversation. If you like the manifesto, you might also like my book “#QUALITYtweet – 140 bite-sized ideas to deliver quality in every project” which outlines ideas (in tweet form) to build a quality oriented culture via people, processes and leadership.