Organizations are made up of us, humans, who often goof up. How often do we offer/see a heartfelt apology in corporate world?
As leaders, we find it too difficult to apologize. We take the route of excuses and self-justification. For issues with new Maps, Apple’s CEO Tim Cook offered a public apology and showed once again why Apple is so admired.
Seeking apology is a sign of strong character. It shows compassion and brings you/others out of an unchangeable past. It generates credibility.
Apology is not just nice words put together. It has to be, almost always, followed by actions.
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