in Great Quotes

Great Quote: On System of Management by Deming

W. Edwards Deming, the pioneer and guru in quality revolution wrote the following paragraph when commenting on Peter Senge’s book “The Fifth Discipline” and it instantly struck the chord.

Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning.
The forces of destruction begin with toddlers — a prize for the best Halloween costume, grades in school, gold stars — and on up through the university.  On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.

The birth of an organization happens with a technical idea that solves a problem. It starts with creativity, passion and inventive thinking. When people start organizations, their sole interest is to focus on excellence to deliver best results. Success breeds success and somewhere in the growth process, the focus shifts from creativity and passion to profits and numbers. At one point, this focus on numbers becomes a chronic obsession. Organization starts being driven by numbers alone and the human aspects of work (respect for people, intrinsic motivation, creativity, innovation etc.) are pushed into the margins. Physical infrastructure gains prominence over emotional infrastructure.

Deming said this in 1990’s and still sounds so true in current context when we look at how our schools, colleges and organizations are being driven.

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  1. So very true… and can be very much related to the real world context.

  2. The human beings, at the core, are just, plain simple animals. So, in spite of all the layers ‘civilizations’ that has enveloped a homo sapiens, it is probably [ and more, sadly] no wonder that a human being goes on to follow that animal instinct of winning over through total acquiescence!

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