Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning.
The forces of destruction begin with toddlers — a prize for the best Halloween costume, grades in school, gold stars — and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.
The birth of an organization happens with a technical idea that solves a problem. It starts with creativity, passion and inventive thinking. When people start organizations, their sole interest is to focus on excellence to deliver best results. Success breeds success and somewhere in the growth process, the focus shifts from creativity and passion to profits and numbers. At one point, this focus on numbers becomes a chronic obsession. Organization starts being driven by numbers alone and the human aspects of work (respect for people, intrinsic motivation, creativity, innovation etc.) are pushed into the margins. Physical infrastructure gains prominence over emotional infrastructure.
Deming said this in 1990’s and still sounds so true in current context when we look at how our schools, colleges and organizations are being driven.
– – – – –
Stay Tuned: Subscribe via RSS, Connect via Facebook or Follow us on Twitter. You can also subscribe to updates via email using the section at the bottom of the page. Looking forward to the conversations!