in Improvement & Development

Coaching Culture: The Art and Science of Success #IndiaHRChat

It was a time to participate in #IndiaHRChat again and the topic this time was “Coaching: The Art and Science of Success”. The topic is very dear to me and it was a great learning experience reading tweets from various people in HR Fraternity. Tweet-Insights from the special guest Mr. Gurprriet Singh (@JoyandLife), Managing Consultant and Head of YSC India helped in understanding the nuances of coaching based on his experiences.

It was fun sharing my insights and participating in this conversation. You can read all tweets in this storified version of the chat. Here are the bite sized ideas on personal branding that I shared or amplified.

Why a Culture of Coaching?

A culture of coaching fosters trust, accelerates learning and builds collaboration.

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Coaching helps people navigate change and be adaptable. Adaptable teams help in organizational adaptability.

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Better coaching = Better team/business results = Satisfied Customers = Better Bottom lines.

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Coaching takes the baton where training leaves it! Coaching complements training and induces behavioral change.

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Coaching increases performance, productivity and job satisfaction at all levels.

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"I absolutely believe that people, unless coached, never reach their maximum capabilities." Bob Nardelli, former CEO, HomeDepot

Difference Between Coaching and Mentoring

Coaching addresses specific purpose or task and is time bound. Mentoring focuses on the individual and long term.

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Coaching is the subset of mentoring and focuses on specific goal or task at hand.

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Mentoring is broad & relational while coaching often tends to be about functional improvements. (RT @sundertrg)

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Mentoring is led from the front, coaching supported from behind. Mentor sets agenda, coach does not. (RT @SeapointCenter)

When Should Coaching NOT be Used?

When challenges are related to attitude and thinking of the person, coaching will not help.

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Never ask managers to coach people unless managers have demonstrated capabilities to be a good coach. (RT @ThinKritical )

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Try coaching in a situation of fire/escalation where response time is critical and you may fail. Coaching needs time.

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Never ask managers to coach people unless managers have demonstrated capabilities to be a good coach. (RT @ThinKritical)

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Coaching is ineffective when used as a last resort to retain an employee. (RT @ThinKritical)

Characteristics of a Good Coach

A coach has to be humane. Interested in people. Committed to growing others and elevate their game.

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You can never coach others when you are insecure about yourself. Personal proficiency is a pre-requisite.

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To ENLIST people, a coach has to LISTEN, probably why both words are formed using same letters!

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When people are being coached, feedback is their compass. Trust is the currency. A good coach knows that!

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A good coach needs content skills and context skills – ability to map the knowledge and actions w.r.t. specific context.

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Good coach is: Positive. Enthusiastic. Respectful. Empowering. Supportive. Patient. Result Oriented. Knowledgeable.

The Ideal Coaching Candidate

An ideal coaching candidate is open-minded and willing to learn.

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When it comes to a coaching candidate, as @tom_peters says, “ATTITUDE > ABILITY”

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The coach will appear when the student is ready ! start getting ready. (RT @JonasPrasanna)

Challenges in Establishing a Culture of Coaching

Not having clear objective of coaching exercise OR not aligning the coaching goals with business objectives.

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An organizational culture that thwarts new ideas will seldom succeed in building a coaching culture.

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Coaching being given by people who don’t "get" the essence of coaching.

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Looking for short-term ROI from coaching exercise :)

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BONUS: Read the interview I did with Marshall Goldsmith and Chip R. Bell on The Art of Effective Mentoring to complement these lessons.

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Also Read: Bite Sized Insights on Personal Branding #IndiaHRChat

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  1. It was an informative and engaging chat. Your contributions made it all the more so. It’s great to read the whole collection together here.

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