“Information is not knowledge.” – Albert Einstein
This is even more true in a hyper-connected world where access to information is abundant. Having more information can, at the best, make you look smart at the tea party but it does not move a needle, unless you do something about what you already know.
We need to move up in the DIKW hierarchy which attempts to define relationship between Data, Information, Knowledge and Wisdom.
Data is discrete collection of signs, symbols and letters. When described properly in a certain frame of reference, data becomes information.
The truth is – knowledge happens when information meets experience, values, contextual understanding about the specific situations, application, intuition and beliefs. Real knowledge is the synthesis of all these. The act of constant learning is the act of constantly synthesizing information with experiences. The act of constantly bridging the gap between what we know and what we do.
Knowledge provides a roadmap to address situations and contextual challenges. But are you solving the right problems for the right reasons? That is wisdom – the “why” of things we do. Information is “what” and knowledge is” “how”.
Sandra Carey puts it beautifully –
“Never mistake knowledge for wisdom. One helps you make a living. The other helps you make a life.”
Knowledge looks at procedures, methods and application. Wisdom looks at objectives – it clarifies the purpose. And, methods are only useful when purpose is clear.
That is what we need more of – in life and in organizations. Without purpose and clarity, all the techniques, processes and knowledge that we have in our kitty will only add to complexity. What we need is exactly the opposite.