in Communication

Leadership and The Art of Effective Listening

There is no leadership, personal or organizational, without listening. In fact, ability to truly listen (and not just hear) is the foundation of having a conversation, building trust, influencing others, resolving conflicts, driving your vision, building relationships, implementing change and learning. Yet, many of us equate listening with absorption of what the other person is saying. There’s more to it!

In this respect, I loved reading a recent article on Harvard Business Review titled “What Great Listeners Actually Do” by Jack Zenger and Joseph Folkman. The article provides an excellent round up of how to truly listen.

I attempted to capture the essence of their post in a sketch note form and I loved the way they sum it up. Here is a snippet from an article that you must read:

“Finally, we hope all will see that the highest and best form of listening comes in playing the same role for the other person that a trampoline plays for a child. It gives energy, acceleration, height and amplification. These are the hallmarks of great listening.”

Here is a sketch note summary along with some links to my own thoughts on listening well at QAspire.

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