Comments on: What NOT to do in Customer Service 7 http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/ Tanmay Vora's Blog - Practical Insights on Management, Leadership, Improvement & Life Fri, 10 Sep 2010 01:32:14 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: Few important tips on communication « Shripal shah http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-1693 Few important tips on communication « Shripal shah Fri, 30 Apr 2010 09:32:13 +0000 http://qaspire.com/blog/?p=695#comment-1693 [...] What NOT to do in Customer Service 7 Tanmay Vora @ QAspire.com/blog [...] [...] What NOT to do in Customer Service 7 Tanmay Vora @ QAspire.com/blog [...]

]]> By: Tanmay http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-876 Tanmay Tue, 10 Nov 2009 14:42:48 +0000 http://qaspire.com/blog/?p=695#comment-876 @TwistedbyKnaves - I have seen trained professionals committing elementary errors in pressure situations. The situation was not good and customers were irate. This created more pressure. In crisis, instead of overcommunicating things, the crew started escaping customer complaints. This lead to greater frustration. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. @TwistedbyKnaves - I have seen trained professionals committing elementary errors in pressure situations.

The situation was not good and customers were irate. This created more pressure. In crisis, instead of overcommunicating things, the crew started escaping customer complaints. This lead to greater frustration.

These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers.

]]> By: TwistedByKnaves http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-875 TwistedByKnaves Tue, 10 Nov 2009 07:00:46 +0000 http://qaspire.com/blog/?p=695#comment-875 Well, of course. But the crew were trained professionals, presumably intelligent and trying to do the best they could. why did they make these elementary errors? Well, of course.

But the crew were trained professionals, presumably intelligent and trying to do the best they could. why did they make these elementary errors?

]]> By: tnvora (Tanmay Vora) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-866 tnvora (Tanmay Vora) Thu, 05 Nov 2009 11:35:36 +0000 http://qaspire.com/blog/?p=695#comment-866 <strong>Twitter Comment</strong> <a href="http://twitter.com/tnvora" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/tnvora"> </div> </a> Thanks for the RT! RT @LeaderTalk: RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


Thanks for the RT! RT @LeaderTalk: RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]

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]]> By: PaulSchwend (Paul Schwend) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-865 PaulSchwend (Paul Schwend) Thu, 05 Nov 2009 11:34:40 +0000 http://qaspire.com/blog/?p=695#comment-865 <strong>Twitter Comment</strong> <a href="http://twitter.com/PaulSchwend" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="PaulSchwend (Paul Schwend)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="PaulSchwend (Paul Schwend)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/PaulSchwend"> </div> </a> In customer service, 'not smiling enough' is one of the biggest mistakes, so is "not listening" - [link to post] @tnvora Rt #FF<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


In customer service, ‘not smiling enough’ is one of the biggest mistakes, so is “not listening” - [link to post] @tnvora Rt #FF

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]]> By: tnvora (Tanmay Vora) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-864 tnvora (Tanmay Vora) Thu, 05 Nov 2009 11:33:39 +0000 http://qaspire.com/blog/?p=695#comment-864 <strong>Twitter Comment</strong> <a href="http://twitter.com/tnvora" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/tnvora"> </div> </a> Mistakes you should avoid in customer service - [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


Mistakes you should avoid in customer service - [link to post]

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]]> By: tnvora (Tanmay Vora) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-863 tnvora (Tanmay Vora) Thu, 05 Nov 2009 11:32:35 +0000 http://qaspire.com/blog/?p=695#comment-863 <strong>Twitter Comment</strong> <a href="http://twitter.com/tnvora" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/tnvora"> </div> </a> In customer service, 'not smiling enough' is one of the biggest mistakes, so is "not listening" - [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


In customer service, ‘not smiling enough’ is one of the biggest mistakes, so is “not listening” - [link to post]

- Posted using Chat Catcher

]]> By: tnvora (Tanmay Vora) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-862 tnvora (Tanmay Vora) Thu, 05 Nov 2009 11:20:34 +0000 http://qaspire.com/blog/?p=695#comment-862 <strong>Twitter Comment</strong> <a href="http://twitter.com/tnvora" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/tnvora"> </div> </a> RT @WWisewolf: Geat post! RT @PeterMoreton RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @WWisewolf: Geat post! RT @PeterMoreton RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]

- Posted using Chat Catcher

]]> By: LeaderTalk (Becky Robinson) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-861 LeaderTalk (Becky Robinson) Thu, 05 Nov 2009 10:53:37 +0000 http://qaspire.com/blog/?p=695#comment-861 <strong>Twitter Comment</strong> <a href="http://twitter.com/LeaderTalk" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="LeaderTalk (Becky Robinson)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="LeaderTalk (Becky Robinson)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/LeaderTalk"> </div> </a> RT @tnvora: RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @tnvora: RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]

- Posted using Chat Catcher

]]> By: fatboy1203 (mohamad joha) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-860 fatboy1203 (mohamad joha) Thu, 05 Nov 2009 10:52:35 +0000 http://qaspire.com/blog/?p=695#comment-860 <strong>Twitter Comment</strong> <a href="http://twitter.com/fatboy1203" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="fatboy1203 (mohamad joha)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="fatboy1203 (mohamad joha)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/fatboy1203"> </div> </a> RT @tnvora: In customer service, 'not smiling enough' is one of the biggest mistakes, so is "not listening" - [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @tnvora: In customer service, ‘not smiling enough’ is one of the biggest mistakes, so is “not listening” - [link to post]

- Posted using Chat Catcher

]]> By: tnvora (Tanmay Vora) http://qaspire.com/blog/2009/11/04/what-not-to-do-in-customer-service-7/comment-page-1/#comment-859 tnvora (Tanmay Vora) Thu, 05 Nov 2009 10:49:34 +0000 http://qaspire.com/blog/?p=695#comment-859 <strong>Twitter Comment</strong> <a href="http://twitter.com/tnvora" title="Twitter Comment" rel="nofollow"> <div class="ccimg1" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;"> <img name="cc_image" title="tnvora (Tanmay Vora)" style="float:left;margin-right:10px;padding:0;width:50px;height:50px;" src="http://purl.org/net/spiurl/tnvora"> </div> </a> RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @tnvora: Posted: What NOT to do in Customer Service 7 - [link to post]

- Posted using Chat Catcher

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