Books

The ASTD Management Development Handbook

 

Contributed a chapter titled “From Quality to Excellence – Essential Ideas to Build a Quality Oriented Culture” in The ASTD Management Development Handbook – a powerful and useful collection of writing covering many aspects of management in today’s business climate. Edited by management expert Lisa Haneberg, this book provides the best and most insightful thinking on leadership from modern management professionals. (American Society of Training and Development, 2012) Read More >

 

#QUALITYtweet – 140 bite-sized Ideas to deliver quality in every project

#QUALITYtweet‘ is a handy collection of 140 bite sized ideas on practical aspects of Quality Management with a focus on people, processes, and leadership. It offers interesting perspectives to build and enhance quality of products and services through effective people management, process improvement, and organization culture building.  Read More > 

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