Kaizen is a Japanese term that means continuous improvement. It all sounds good on the surface, but the reality is that very few companies fully embrace kaizen. They say, “But we’re improving all the time.” That may be true, but it’s the way in which companies make improvements that matters. In companies that truly embrace […]
Drucker got it wrong. Drucker famously wrote that “the purpose of business is to create and keep a customer.” I’m as much a fan of Drucker’s as any management scholar, but I have to part ways with him here. The purpose of business is NOT to create or to keep a customer. Certainly it is […]
Rapport building isn’t just something you do when you first meet someone or as a part of a sales call or a negotiation. As leaders (and human beings) one of our goals must be to build better and deeper relationships, and one of the tangible ways we can do that is through an ongoing other-focused […]