Information is not Knowledge, Knowledge is not Wisdom

“Information is not knowledge.” – Albert Einstein

This is even more true in a hyper-connected world where access to information is abundant. Having more information can, at the best, make you look smart at the tea party but it does not move a needle, unless you do something about what you already know.

We need to move up in the DIKW hierarchy which attempts to define relationship between Data, Information, Knowledge and Wisdom.

Data is discrete collection of signs, symbols and letters. When described properly in a certain frame of reference, data becomes information.

The truth is – knowledge happens when information meets experience, values, contextual understanding about the specific situations, application, intuition and beliefs. Real knowledge is the synthesis of all these. The act of constant learning is the act of constantly synthesizing information with experiences. The act of constantly bridging the gap between what we know and what we do.

Knowledge provides a roadmap to address situations and contextual challenges. But are you solving the right problems for the right reasons?  That is wisdom – the “why” of things we do. Information is “what” and knowledge is” “how”.

Sandra Carey puts it beautifully –

“Never mistake knowledge for wisdom. One helps you make a living. The other helps you make a life.”

Knowledge looks at procedures, methods and application. Wisdom looks at objectives – it clarifies the purpose. And, methods are only useful when purpose is clear.

That is what we need more of – in life and in organizations. Without purpose and clarity, all the techniques, processes and knowledge that we have in our kitty will only add to complexity. What we need is exactly the opposite.

Commitment and Power of Daily Practice

In 2010, one of my goals was to publish on this blog thrice a week – on Monday, Wednesday and Friday. By committing completely  to this schedule, I eliminated the self-discretion associated with it. I did not have to think if I should write on a particular day, because I had to show up and write. No one would have punished me if I failed to write but I still wrote as if someone would. It lead me to read more, connect more and explore more.

What did I learn from this experience?

In situations where we have a choice of not doing  and no external penalties associated, we end up compromising. Isn’t this the reason why most people find it difficult to keep their own resolutions? We need an external force to be disciplined in areas that we ourselves feel are important!

One of the themes that occupies me is the power of daily practice. Can I do something everyday about things that matter to me? We grow in our careers and learn because we show up for the work and do it daily. We sleep everyday. We eat everyday and it nourishes us.

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” – Zig Ziglar

I believe that daily practice is as nourishing– it forms a pattern of activities and these patterns are powerful. They inculcate habits. They ‘train’ us. They help us focus. Whether it is writing, learning a new skill, physical exercise, eating right or pursuing your hobbies, there are few things as powerful as a commitment to do it daily. When we eliminate the choice of doing it, we create space for creativity. We can focus on “how” we do the thing. We can alter our ways. We can make it better. We can adapt and optimize. And then, we learn.

“I keep to this routine every day without variation. The repetition itself becomes the important thing; it’s a form of mesmerism. I mesmerize myself to reach a deeper state of mind.” – Haruki Murakami (via Brain Pickings)

So, here are my first two steps in this journey of daily practice.

  • Identify (or acknowledge) things that matter the most.
  • Do them daily.

Sometimes, simplifying our lives is just about making things binary – either we do it completely with the whole heart in it or not at all. It is a commitment to overcome the first hurdle – our own resistance. A commitment to do, adapt and learn.

I am keen to see what lessons does this journey manifest!

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In the Photo: Graffiti art at abandoned factories in Tampere, Finland (Jan 2015). Artists use these dead walls as a canvas for their art to give them a new lease of colorful life.

On Simplifying Through Subtraction

I am on a mission to minimize. It started with this website which went minimal a few months back. It was hard to give up on all those fancy pages, content and images that I had created before. I kept adding more pages to this website till it started feeling like a burden. Now that clutter is gone, it feels so much better. I am now extending the same fundamentals in other areas of work and life.

Outside of mathematics, it is easy to add but far more difficult to subtract.

Adding more stuff at the home, more thoughts in the mind, more pages on the website, more services in business, more features in the product, more property assets, more tasks in the day and more everything else. That’s easy.

Try eliminating what you accumulated and it is way more harder. In a world that is getting more and more complex, we seek more and more simplicity. It seems to me that subtraction is at the heart of simplicity and hence effectiveness. Lao Tzu really got it when he said,

“To attain knowledge, add things every day. To attain wisdom, subtract things every day”

This may sound paradoxical but the act of subtraction is actually the act of addition in some other form. When I eliminated graphics, I added focus to the content. When we stop doing many things at a time, we create a room for more effort/focus on a few important things.

Methodologies like Kanban promote the idea of limiting the work-in-progress items. When you limit the “stuff on your plate”, you decrease distractions and increase the possibility of finishing what you started without compromising on quality.

“There is nothing so useless as doing efficiently that which should not be done at all.” – Peter Drucker

This applies in almost every aspect of business and life. I have seen senior leaders spending days (and nights) doing meetings to frame a grand strategy when it is really the small and basic things that they are really missing. What would happen if they trade grandeur of strategy with simplicity?

Further, what would happen if we simplify the meeting agendas and subtract the number of meetings from our work day? If we reduce the slack in each and every process to get the work done? If we stop trying to load up our teams for doing more work in less time and set them up to focus more on less number of active tasks?

These are all possibilities. To realize these possibilities, we have to actively pursue simplicity through subtraction.

You can’t juggle too many balls for long. What balls are you ready to drop? What will you subtract?


Note: I have learned a great deal about simplicity and subtraction from Matthew E. May’s blog and his book “The Laws of Subtraction: 6 Simple Rules for Winning in the Age of Excess Everything” is definitely on my reading list.

Hector and the Search for #Happiness

Hector and the Search for Happiness” is a novel written by Francois Lelord which was converted into a movie by the same name in 2014. I have not read the book but I am fortunate to have seen the movie last week while I was on the flight back home from Finland.

Hector is a psychiatrist who loves helping people but is not happy with his own mundane life. While meeting with his patients, he realizes that most of his patients are not really ill but just unhappy. Hector, unable to help his patients because of his own discontentment, decides to take a break and travel the world to do some research on what makes people truly happy. He goes on a solo trip since his fiancée has to stay at home and focus on work. What follows is a series of experiences that shapes Hector’s thinking about happiness while he experiences life and relationships more deeply and profoundly. He jots these lessons down in a notebook gifted to him by his fiancée. 

Here is what he writes in his notebook. (Emphasis added to the lessons that really struck me hard).

  • Making comparisons can spoil your happiness.
  • Happiness often comes when least expected.
  • Many people only see happiness in their future.
  • Many people think that happiness comes from having more power or more money.
  • Sometimes happiness is not knowing the whole story.
  • Happiness is a long walk in beautiful, unfamiliar mountains.
  • It’s a mistake to think that happiness is the goal.
  • Happiness is being with the people that you love. Unhappiness is being separated from the people that you love.
  • Happiness is knowing that your family lacks for nothing.
  • Happiness is answering your calling.
  • Happiness is having a home and a garden of your own.
  • It’s harder to be happy in a country run by bad people.
  • Happiness is feeling useful to others.
  • Happiness is to be loved for exactly who you are.
  • Happiness comes when you feel truly alive.
  • Happiness is knowing how to celebrate.
  • Avoiding unhappiness is not the road to happiness.
  • Happiness is caring about the happiness of those you love.
  • Listening is Loving. 
  • The Sun and the Sea make everybody happy.
  • Happiness is not attaching too much importance to what other people think.
  • Happiness is a certain way of seeing things.
  • Rivalry ruins happiness.
  • Happiness is not a destination. It’s a state of being.
  • Fear is an impediment to happiness.
  • Happiness means making sure that those around you are happy

In the movie, Hector meets Prof. Coreman who had written a book on happiness after studying the effects of happiness on brain. In one of the lectures, Prof. Coreman says something very important.

“People shouldn’t be concerned about pursuit of happiness, but with the happiness of pursuit.” 

Each lesson may look discrete at first but when woven into our experiences and situations, these lessons are profound enough. And for that, you must either read the book or watch the movie!


Related Posts at QAspire:

Better Leadership in 2015 (And Beyond): 9 Essentials

Year 2015 is knocking the door. A few hours later, fireworks in the sky will mark the beginning of another new year. Last few days of a year often pulls us into a retrospective mood and we tend to look back and look forward at the same time. As I write this, I am thinking about leadership.

Our world of work is constantly changing at a rate that is almost unnerving. Volatile, Uncertain, Complex, Ambiguous (VUCA) best describes the times we live in. People’s expectations from their leaders are increasing all the time. Generational shifts at workplace combined with business model disruptions is only adding to the woes of being a leader in the current times.

But the same challenges are also opportunities to practice better leadership provided we understand what it takes to succeed as a leader in 2015 (and beyond).

Here are 9 key thoughts on leading in 2015 and beyond:

  1. Leaders need to understand the new definition of power. It is not in titles or how large an office they occupy or where they stand in the pecking order of hierarchy. In this world of work, a leader derives power by engaging others, collaborating with them, build a positive influence and build an environment where people can thrive.
  2. Stability is a myth. As a leader, if you are not making forward progress, you are already moving backwards. Leaders have to maintain constant positive momentum towards achieving the vision and goals of the team. Constant improvement (and innovation) in products and processes is one of the ways to maintain positive momentum.
  3. Communication, collaboration, creativity and commitment are 4C’s that empower leaders in this world of work.
  4. In a complex environment, a leader’s ability to introduce and manage changes is as important as responding effectively to external changes. Leaders have to be creators of change too.
  5. Leaders need to stop trying to motivate people. This may sound counter-intuitive but intrinsic motivation, the one that lasts, cannot be generated externally. Creating an environment and system where intrinsic motivation is more likely to happen is the primary expectation from a leader.
  6. People need two things: purpose and meaning. A leader’s primary (and ongoing) challenge is to clarify the purpose and outline the meaning of work that people do. This is one of the key drivers of engagement that requires a lot of communication and context setting by the leader.
  7. For leaders, constant and self-initiated learning is not optional anymore. Constant learning equips leaders to remain agile in the face of uncertainty (and it sets a great example for people to follow).
  8. Work is a tool to develop people who, in turn, do great work. Traditional view of leadership is that leaders get work done through people. Which is true, however, I also believe that available body of work is an opportunity to develop people. You can use people as ‘resources’ OR you can use work as a ‘resource’ to develop people.
  9. Leaders in the new world have to be graceful and decent – even when facing uncertainties and chaos. They have to respect people, their time and their strengths.

Bonus:

With those thoughts, I wish you a glorious 2015!


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#2014in5Words: Opportunities. Change. Learning. Serendipity. Love.

I came across the hash tag #2014in5Words on Twitter and that prompted me to write more about it. It is interesting how 5 discrete words can describe the core themes of a year gone by. On Twitter, I wrote:

#2014in5Words Opportunities. Change. Learning. Serendipity. Love.

Opportunities.

In 2014, I got plenty of opportunities to make a positive difference to individuals and businesses. Opportunities came in all sizes – from small help requests to large scale consulting assignments and everything in between. I am grateful for all opportunities I encountered to help others, share my lessons and learn a great deal in return. My big lesson?

Opportunity never comes across labeled as opportunity. It comes in form of a problem or situation. Apply your skills, experience and competence to solve the problem without anyone asking you to do so and you increase your chances of getting more opportunities.

Change.

2014 was really a year of transition. Taking up a senior leadership role at a large financial services product company was a leap of faith in many ways. It required me to move to a different city (with family) and experience a completely new culture/people.  I had so many reasons to resist this change, and yet, I just went in head first. This was not merely a change, but a transition. Change is everything that happens externally – outside of us. Change is gross. Transition happen within us, and is subtle. My big lesson?

In change, we grow. In transitions, we evolve!

Learning.

I have been a huge fan of self-initiated, self-directed learning. Everything I have learned so far has been self driven. To continue that streak, I took up a few MOOC courses, read so many good business books, hundreds of blogs and participated/contributed in various Twitter Chats. My big lesson?

Learning agility – ability to learn (and unlearn) constantly and apply those lessons to a specific business context is a critical career (and life) competency.

Serendipity.

I like to plan things in advance and execute those plans with zeal. But after everything experienced in 2014, I learned that serendipity can take you to places you never imagined. It is not the same thing as getting lucky. It is about doing great work and creating the dots. Serendipity connects those dots in mysterious ways and brings forward an opportunity. I was fortunate to be at the right place at a right time on my occasions – not because I planned for it but because I constantly focused on creating the dots by doing, contributing and sharing. My big lesson?

In a networked world, you increase your chances of serendipity if you share your skills, learning and expertise generously to add value; even when the fruits of your efforts are not tangible or visible. 

Love.

“To be excellent at anything we must first love our work”, they say. Like everyone else, I love my family and friends – the foundation on which I can stand tall. But I am also grateful to have work that I really love doing and knowing that it makes a difference. My big lesson?

Love is an ultimate leadership tool – it is about how much care about your people and their well being. Leadership love is about creating an environment and establishing a context where people shine. This ecosystem is the key driver of engagement.

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Over to you! If you were to describe your #2014in5Words, what would those words be? Share them in the comment or via Twitter.

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To Communicate Effectively, Connect First!

I have seen people feeling more comfortable about a presentation or a meeting when they have all the details and facts lined up in a presentation. They massage the message and try to cover as many statistics and nice looking pictures as they can.

They feel comfortable because they focus on communication – transfer of facts, information and figures. But this alone may not be sufficient, because people look for connection first. Communication is simply a tool to connect – a means to an end and not the end in itself.

Connection is the transfer of energy and emotion. Communication starts with details whereas act of connecting with others starts with an intent to identify with people, to understand their context, find a common ground and then demonstrate passion while mapping your ideas to their context.

You can devise complex plans with lot of information to do an effective sales pitch however, the real impact depends on how much you were able to connect with the prospect. That’s because people first look for energy and intent and emotion and authenticity. Once they are connected, they pay heed to information.

Ability to connect meaningfully with others and generate influence is so crucial for leaders at all levels (parents included!) and lack of connection is also the biggest reason why leaders fail to make the mark.

Getting stuff done is, quite obviously, the reason why leaders exist in organizations at first place. But the real legacy of a leader is how well they connected with others and how did it help others in becoming better versions of themselves while still getting the stuff done.

Your ability to connect with others enables you to build that legacy – one conversation at a time!

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The Journey is the Purpose: An Inspiring Tale of Nek Chand Saini

Nek Chand Rock Garden in Chandigarh, India is a true marvel of creativity and innovation. Built by Nek Chand Saini, a self-taught innovator, Rock garden is one-of-its-kind sculpture garden in Chandigarh which almost looks like a miniature of an ancient kingdom spread over forty acres. What makes this truly unique is the fact that all the sculptures in this garden are made from recycled material like ceramic pieces, bottles, glasses, ceramic pots, earthen pots, bottle caps, sinks, electrical waste, crockery, broken bangles, dust, pieces of tar, rocks and pebbles. The garden comprises of twisted, narrow and walled pathways leading to large open spaces. These open spaces house plazas, pavilions, theatre and hundreds of sculptures of men, women, dancers, animals, houses, temples, wells and decorated walls. Seeing hundreds of statues filling the canvas is nothing less than a spectacle. Interlinked and cascading waterfalls nicely complement the sculptures and walls to extend a very soothing ambiance.

The description above may sound a bit like a travelogue but it is not just that. It is an intriguing tale of passion, suspense, drama and finally the triumph of creativity over all the odds. A story with an important lesson.

Many villages were demolished when Chandigarh, India’s first planned city, was being built according to design by French architect Le Corbusier. Nek Chand Saini worked as a road inspector for the public works department when he started collecting the discarded material from these demolition sites. A few years later, he secretly started working on assembling these recycled material to create a sculpture garden that depicted his vision of an Indian village life. This hobby expanded soon into a full-fledged work of art on a government conserved forest land in the foothills of Shivalik Moutain Range. Since his work was illegal, he kept it a secret for ten long years before it was discovered by city inspectors. As the word spread, people began flocking to see this work of a genius that was already spread in 12 acres of land by the time it was discovered. Amidst the looming threat and uproar of destroying this illegal work that occupied forest conservancy, Nek Chand was able to get public opinion and support on his side. In 1976, the Rock Garden was inaugurated as a public space. Nek Chand was offered a government salary and a staff of 50 laborers so that he can expand his vision and continue his expression of creativity. In 1996, Rock Garden was again attacked by vandals after which city administration took charge of managing the park.

Today, with over 4000 visitors daily, Rock Garden is the most visited folk art sites in the world. Statues made by Nek Chand Saini decorate some of the best folk art galleries across the globe.

It is an inspiring journey of personal transformation from mundane to magnificent. He created a sublime space of innovation and creativity just out of his imagination, creativity and sheer hard work. How many of us today would spend this amount of effort and creative energy in creating something just out of love for doing it? Will we do it without any expectation on rewards or recognition? Nishkama Karma (action performed without any attachment to fruits or results) is the central message of Bhagwad Gita and Nek Chan Saini truly exemplifies it.

Did Nek Chand Saini work with a goal of becoming famous one day? Did he plan to win all the awards that he has won? Clearly, he did it just for the joy he derived out of doing it. He simply enjoyed giving form to his ideas through sculptures. He built his legacy one statue at a time.

The story of Nek Chand Saini just tells me that our work may not always be a transaction. That if we are passionate about our pursuits, have lot of conviction to do the required hard work and derive joy from simply doing it then external rewards and recognition do not matter. They are merely by-products of doing something you love doing.

The journey then, is the purpose and the reward!

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P.S.: On 15 Dec 2014, Nek Chand Saini, the wizard of creativity completes 90 years!

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When Your Best Ideas are Shot Down

It is very likely that your best ideas will get shot down.

It happened with me a few years ago. I went to the boss with my bright idea that had potential to generate additional revenue for the organization. My idea was shot down at first. No wonder, I was disappointed.

When our best ideas are shot down, there are reasons behind it. Sometimes, you are not able to explain the idea in a way that it generates the required buy-in. Sometimes, your timing is just not correct. Most of the other times, people are not equipped to handle anxiety and fear that comes along when judging new ideas.

What do you do? Blame them for being dumb enough and not understanding your idea? Do nothing because the someone else shot it down or simply avoid sharing your ideas in future?

I have seen many professionals who just step back when their ideas are rejected. That is the easiest way out because it involves no risk. That’s also a lame strategy. The result? Your ideas never see the light of the day!

Coming back to my own experience, what did I do when my idea was shot down? I further validated my idea with a few more people. I researched about the potential of my idea. I collected research reports, industry trend analysis from leading consulting houses and I collected newspaper clippings about the recent trends. I compiled all of it and went back to boss again – this time with more conviction. My preparation paid off and my idea got a life!

So next time your bright idea is shot down, do a bit more research. Validate your own assumptions. Fine tune it if required. Put it out to the world. Seek more feedback. Adjust your approach.And most importantly – persist.

It is equally important to ensure that you don’t fall in love with your idea just because it is “yours”. So be flexible when your ideas fail to generate required validation.

Your organization needs your ideas. Just because someone else is not able to ‘get it’ at first does not mean your ideas are not worthy. Just give it one more try – this time with more preparation, zeal and conviction.

If your idea is really worthy, it is your obligation to bring it to life.

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Join in the conversation: Were your ideas ever shot down? How did you handle the rejection and what did you learn out of it?

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The Guy in the Glass: Dale Wimbrow

My friend Utpal wrote a blog titled “Your Mirror is a Powerful Tool”. While his post is about reflecting upon the right questions in life, it reminded me of one of my favorite poems “The Guy in the Glass” by Dale Wimbrow.

It is a powerful poem that emphasizes on being integral and true to our own selves. Right from the time we start the school, we are taught to meet external expectations like grades and ranks. We grow up learning how to meet external expectations and somewhere along the way, lose the sight of what is truly important to us.

So, here is the poem.

When you get what you want in your struggle for *pelf,

And the world makes you King for a day,

Then go to the mirror and look at yourself,

And see what that guy has to say.

 

For it isn’t your Father, or Mother, or Wife,

Who judgment upon you must pass.

The *feller whose verdict counts most in your life

Is the guy staring back from the glass.

 

He’s the feller to please, never mind all the rest,

For he’s with you clear up to the end,

And you’ve passed your most dangerous, difficult test

If the guy in the glass is your friend.

 

You may be like Jack Horner and "chisel" a plum,

And think you’re a wonderful guy,

But the man in the glass says you’re only a bum

If you can’t look him straight in the eye.

 

You can fool the whole world down the pathway of years,

And get pats on the back as you pass,

But your final reward will be heartaches and tears

If you’ve cheated the guy in the glass.


* Pelf = Wealth, Feller = Fellow

In this context, I learned a very important lesson recently. To be able to make friends with your own self and being comfortable with solitude is a great source of strength, wisdom and confidence. People who are not integral with their inner selves constantly strive to remain externally engaged.

So next time you stand in front of the mirror, pay attention your inner self. Look at yourself in the eye.

Then listen to what that guy in the mirror has to say!

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In 100 Words: Excellence by Pablo Casals

Pablo Casals was a great Spanish cellist and conductor who is considered one of the greatest cellists of all time. He believed that music has the power to save the world.

When he was 93, he was asked why he continued to practice the cello three hours everyday. Pablo’s response to this question, in my view, is the hallmark of excellence. He said, “Because I think I am making progress and improving.”

Malcolm Gladwell famously said, “Practice isn’t the thing you do once you’re good. It’s the thing you do that makes you good.”

The quest for excellence never ends.

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Also Read: Other 100 Word Parables

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A Few Lessons From My First MRI Experience

Recently, I had my first MRI scan to diagnose a herniated disc in my lower back area. Not a great thing to have, but fortunately, not very severe either. I just need to be extra careful with my back, do exercises and manage the stress well.

MRI, or Magnetic Resonance Imaging involves going into a narrow magnetic tube through which images of internal body structures are taken. The tube is a cramped cold space and once  the procedure starts, it is extremely noisy with deafening and unpleasant sounds. One almost feels like being in the middle of a battle ground. What started as a terrible experience ended with some interesting lessons for me.

I was very anxious when I was being prepared for the scan. My heart started beating faster as I slid into the cold narrow tube. Though, I don’t have claustrophobia, it was unnerving. A few moments later, the procedure started and the noise added to my already high anxiety. To escape the outer chaos, I decided to focus inwards and close my eyes. Focusing on my breathing helped in stabilizing the heart beats.

I then started focusing my mind on all the wonderful experiences I had in my life so far. Images from my past started filling my mind space. I thought about how I climbed to the treetop as a kid, about a cricket tournament that I recently played, about the nutty chocolate ice cream I had the previous day, about my son happily running around the house, about the warmth of my family, about our travels, about the beautiful flowers and birds I photographed and so on. These vibrant impressions occupied the blank space in front of me. Impressions that were so subtle and profound that I was actually smiling in a very uncomfortable setting.

What did I learn? I learned that there are two worlds – the one inside us and the one outside us. The world within is made of subtle – our experiences, emotions, hopes, aspirations, feelings and dreams. The world outside is gross – made up of stuff (mostly). We see the world outside us through the lens of what lies within us. The world inside us is far more colorful, vivid and powerful than the world outside. In moments of difficult choices or adversity, always pay more respect to the world that is within you.

I learned that our experiences are way too precious than the stuff. The quality of our life is largely determined by the quality of our experiences, not by the stuff we possess. When I decided to think about best things in life, only experiences came forward, not the things. The key is to invest in creating experiences that enrich our lives.

Being boxed in that crammed space with no one to talk to and no gadgets to keep me engaged enabled me to peep inside my own self. Solitude is precious for it allows you to be with your own self and appreciate everything beautiful in our lives.

When I came out of the room, I was thinking about how much we learn about life when we foresee a slightest risk to it. I walked out of the diagnostic center more aware about what really matters to me.

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Also Read at QAspire:

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Leadership in VUCA World: Perspectives on #IndiaHRChat

Today’s business environment is best described as VUCA – Volatile, Uncertain, Complex and Ambiguous. VUCA is, quite simply, the expression of the fact that the rate of change is outpacing our ability to adapt. As a result of this, businesses, industries and careers are disrupted faster than ever before. We have to seriously rethink about how we lead ourselves, others and our organizations. Old ways of leadership have to give way to newer mental models based on agility in decision making, critical thinking, adaptable learning, people orientation and responsiveness to change.

What challenges does VUCA world pose to us as professionals, leaders and learners? This was the topic of June Edition of #IndiaHRChat in presence of special guest Faisal Hoque – an entrepreneur, author of Everything Connects – How to Transform and Lead in the Age of Creativity, Innovation and Sustainability (McGraw Hill, Spring 2014) and contributor to FastCompany and Huffington Post.

The vibrant and thriving community members of #IndiaHRChat from all across the globe jumped into this conversation and added nuggets of their wisdom to enrich the collective lessons of all participants.

Here is a snapshot of the chat with a few selected tweets that capture the essence of ideas to lead in the VUCA world.

Is VUCA more hype than reality? How have you experienced it in your work?

The world was always VUCA. Accelerated rate of change has just made it more prominent. ~ @tnvora

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We can call it whatever we want — overcoming #adversity is what work and life is about. ~ @faisal_hoque

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VUCA is real. Business models are being challenged and disrupted. Pace of change is increasing. Its crazy! ~ @siddharthnagpal

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High level of adaptability and flexibility with agile mind that is buoyant is necessary for survival today ~ @vivekparanjpe

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Speed and breadth of change only increases the potential of disruption and makes it overwhelming. ~ @tnvora

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It’s about #mindfulness, #devotion, and #authentic path to find our true callings. That’s where #inspiration come from. ~ @faisal_hoque

What is the biggest challenge of living in a VUCA world as an individual/organization?

Creative destruction is the essence! Fuelled by choice! ~ @_Kavi

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@_Kavi absolutely! And building one’s learning agility :) http://bit.ly/1ji1EV6 ~ @GautamGhosh

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There are no prototypes to fall back on. No check lists. No maps. ~ @tanvi_gautam

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CHALLENGE IS IN HAVING A VISION. Challenge is in evolving road map every day to reach what’s planned. ~ @vivekparanjpe

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Staying positivity, building resiliency, and be focused on impact while balancing the short term and the long term. ~ @faisal_hoque

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From local to global to now social, the time to adapt has crunched, can be volatile and complex to deal with for many ~ @pujakohli2

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Agility – tuning and shifting technology, processes, people and structure constantly for adapting to change. ~ @tnvora

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Every day/ every moment is unique, no historical data, no road map on guidelines. Look for answer within, adapt. ~ @paraskhatri

How should learning journeys shift to adapt to a VUCA world?

The ‘building your plane as you’re flying it’ analogy describes the challenges of the VUCA world ~ @sundertrg

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Orgs must learn at the speed of the business. In a VUCA world, Learning Now > Retrospect ~ @sundertrg

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The most resilient among us will often find a way to fight it by embracing it. ~ @faisal_hoque

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Learning must move from a rail road (fixed path) model to a sail boat (responsive to winds of change) model. ~ @tanvi_gautam

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Leadership development focused on learning agility, self-awareness, comfort with ambiguity, & strategic thinking ~ @vivekparanjpe

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VUCA is about on-the-go. Contextual.Dynamic. If learning isn’t readying you for this, it isn’t learning ~ @_Kavi

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Constant learning, re-learning (in line with given context) and unlearning is vital. ~ @tnvora

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Learning in a VUCA world is experiential. All about experiencing and developing responses ~ @JoyAndLife

How are VUCA world careers different from the old economy careers?

Portfolio careers: One person, many careers are here to stay! ~ @tanvi_gautam

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VUCA careers of the future will be like that of film stars, you play different roles in every second movie :-) ~ @ideabound

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Never say I am specialized in this or that. Careers are about saying I open to do what is needed. I am open to learn ~ @vivekparanjpe

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A VUCA resume isn’t about a set of companies worked in. But about a bag of expertise picked up! ~ @_Kavi

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The only way that we can deal with our blind spots is to find people who have different ones ~ @faisal_hoque

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Careers are being built on – I CAN rather than IQ ! ~ @tanvi_gautam

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You have to craft your own career. It is not the responsibility of HR, your boss, your company. Wake up ! ~ @tanvi_gautam

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Inclusion, diversity and collaborating through an inter-generational workforce would be the hallmark of success ~ @nohrgyan

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"Portable skills" combined with powerful big-picture view is the key to succeed in VUCA world. ~ @tnvora

What skills enable one to survive & thrive in a VUCA world ?

First – Learning agility. Everything else after that. If you don’t have Learning Agility, it’s game over. ~ @JoyAndLife

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Adaptability & buoyancy ~ @sandeepcen

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Lean into the challenges and be energized with change ~ @tnvora

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Sense making from ambiguity, social intelligence, novel thinking, cross culture competency, design, digital. ~ @yagiwal

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"Water is fluid, soft, and yielding. This is another paradox: What is soft is strong." ~ @faisal_hoque

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Compassion for self and others would be a great need in the VUCA world ~ @nohrgyan

Willingness to reconfigure plans in a short notice. ~ @tanvi_gautam

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Critical thinking dealing with complexity ambiguity and speed will be critical in #VUCA world. ~ @vivekparanjpe

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The ability to visualize our dreams creates a mindset that makes our ambitions possible. ~ @faisal_hoque

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A mindset of collaboration not competition.Fluidity not fixatedness.Fundamentals not formulas. ~ @tanvi_gautam

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Ability to turn on a dime.To destory your own plans and adopt another’s.To quickly tweak or reinvent. ~ @JoyAndLife

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Adversity inherently invokes pain. Accepting and growing through our pain is part of our personal growth. ~ @faisal_hoque

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In a VUCA world must learn to “color outside the lines” recognizing the artificial boundaries that keep us from progress ~ @SusanMazza

What is the ideal profile of a VUCA world leader?

The ideal profile is a person of opposites. Humble but self-assured. Decisive but seeks opinion. Analytical but intuitive.~ @JoyAndLife

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To read much from a few words.to distill. To disrupt.To demand. And of course to design the future ~ @_Kavi

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Is True to the vision.Communicates clearly. Has Deep understanding of business. Agile.Empathetic. People oriented. ~ @tnvora

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A6 to realize that he/she is not a leader :) ~ @GautamGhosh

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They Curate Talents ~ @faisal_hoque

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They Power Innovation ~ @faisal_hoque

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The leader who leads from the BACK of the crowd & harnesses the power of diversity.~ @tanvi_gautam

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VUCA is not build for ideal. Stereotypes won’t work & we don’t know what will. It’s the process of figuring out & adapting ~ @sundertrg

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Vision Understanding Clarity Agility – (VUCA) are few key Leadership skills ~ @shweta_hr

 

What is the opportunity presented by living in a VUCA world ?

Appreciating, Accepting and Adjusting are the three A’s to cope up in a VUCA world ~ @khushbootanna21

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To create your own sliver of the world :) ~ @GautamGhosh

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The opportunity to renew.To serve. To relearn & most importantly – To stay young! ~ @_Kavi

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Opportunity to be learning constantly and meeting so many fine people is the greatest personal gift of the VUCA world ~ @nohrgyan

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The gift of VUCA – learners for life.Appreciation for the here and now.Interdependence of goals. ~ @tanvi_gautam

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In VUCA world – Ideas are winners. Not people, not lineage & certainly not experience ~ @sundertrg

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Forces us to connect with ourselves and others — as result we have better opportunity to create and impact. ~ @faisal_hoque

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In VUCA world – Opportunities end where the imagination does ~ @sundertrg

 

That’s it from this edition of #IndiaHRChat. In just about one hours time, 1153 bite sized ideas were posted by 95 contributors reaching more than 400000 people. Amazing, isn’t it?

Happy Leading!

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Also Read at QAspire:

Fostering Emergent Leadership: Bite Sized Insights on #IndiaHRChat

Bite Sized Insights on Personal Branding #IndiaHRChat

Coaching Culture: The Art and Science of Success #IndiaHRChat

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In 100 Words: No Strength Without Struggle

The caterpillar was turning into a butterfly. In that biology lab, the teacher explained how butterfly struggles to break the cocoon as students curiously observed this metamorphosis. Before leaving the class, she urged students to just observe and not help the butterfly.

After a while, one of the students took pity on the struggling butterfly and broke the cocoon to help. But shortly afterwards, the butterfly died.

When the teacher returned, she saw what had happened. “Your help killed the butterfly. Struggle helps butterfly in developing and strengthening its wings,” she said.

“Our struggles are the source of our strength.”

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Also Read: Other 100 Word Parables

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Photograph by: Tanmay Vora, Butterfly in the Park

Change: The Power of Gradual

In a fast paced environment, we notice things that are urgent, immediate and abrupt in nature. We forget to notice the gradual.

One small serving of unhealthy food doesn’t seem to harm but many such servings over a long duration increase the odds of having a health problem manifold. One conversation that went wrong now doesn’t seem to have any direct impact on a relationship but with every such conversation, trust is eroded till it reaches a point where relationship ends.

In an organization, this becomes even more complex where larger system is a collection of many independent sub-systems. Decisions and conversations in each of these sub-system affects the whole. The impact of one strategic failure may not be visible in a short term but can prove fatal in a long run.

The good news is: the converse is also true. Any great success is, almost always, a result of many small things done right. Careers are built one opportunity at time. Trust is earned one deed at a time, lessons are learned one experience at a time and great teams are built one conversation at a time. It is gradual and very powerful.

Why do we fail to notice the gradual then? Because we are too obsessed in responding to the immediate. Because doing takes a precedence over thinking. Because we fail to see living systems as “systems”. We work on components without considering the impact on the system as a whole.

This reminds me of a metaphor of a boiling frog

A frog, when placed in boiling water will jump out immediately because of heat. However, if placed in cold water that is heated very slowly, the frog does not perceive the danger and enjoys the warmth. Incrementally, as warmth turns into heat, it becomes groggy unable to climb up. Eventually, it is boiled to death.

As leaders and professionals, our ability to notice the slow and subtle changes in the system is as important as our ability to respond to urgent and immediate changes. 

In the novel “The Sun Also Rises” by Ernest Hemingway, one of the lead characters Mike Campbell is asked, “How did you go bankrupt?”. Mike responded, “Gradually… and then suddenly.”

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Photograph Courtesy: Chaula Vora – Red Eyed Frog, Costa Rica

In 100 Words: The Cracked Pot and Leadership

An elderly woman used two pots to fetch water, each hung on the ends of a pole. One pot was perfect and delivered full portion of water while the other had a leaking crack. The imperfect pot felt very ashamed and this went on for a year.

One day, the woman told the cracked pot, “Do you see flowers on one side of the road? They are your gift to this world. Knowing about your flaw, I planted flower seeds on your side of the path which you watered”.

We all have cracks. Effective leadership is about handling them well.

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Also Read: Other 100 Word Parables

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Photograph by: Tanmay Vora, Earthen pots arranged on the roadside, India.

In 100 Words: On Criticizing Constructively

Painting

A novice painter once put his first painting at a busy cross road for people to mark mistakes. End of the day, the painting was full of cross marks!

Next day, he made the same painting and displayed at the same cross roads. This time, he kept colors and brush there and requested people to not only point out mistakes but also correct it themselves. The day ended and painting was intact with no corrections made!

It is as important to say no to constant negativity as it is to pay heed to constructive criticism that helps us improve constantly.

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Also Read: Other 100 Word Parables

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Listening Enough is Caring Enough: 11 Gentle Reminders

We are living in a world of attention deficit where no one has the time to listen. From what I have observed, organizations suffer from a listening crisis. Everyone has the answers and everybody wants to tell their story. No one is patient enough to sit back, ask questions and then really listen.

This calls for some gentle reminders – they aren’t cool new ideas but this is what we need as leaders if we wish to be really effective in organizations and within our families.

  1. Not listening is one of the two biggest wastes. The second is not speaking up when it matters.
  2. Effective listening starts with an intention to understand. When you constantly listen with intent of answering or replying, you miss on a lot of non-verbal clues in communication process.
  3. We want others to really understand, validate and appreciate us. The act of listening starts with realization that others have the same basic need.
  4. Listening is a way to respect others. When you don’t listen effectively, don’t ask questions, don’t confirm your understanding and don’t acknowledge the messages, you are sending wrong signals.
  5. Effective listening entails putting the filters of your preconceived notions and beliefs aside. These filters will not allow you to get into their frame of reference.
  6. People think listening happens only through ears. You can also listen with your eyes and with your heart. In pursuit to be an effective listener, it is important to remember that only about 40% of communication happens through words and sounds. Rest is all non-verbal.
  7. Listening is also about receiving the feeling behind what is being said. When you listen, listen the words, the tone, the words being used and the feeling behind it. What is being said and the meaning behind may be very different.
  8. Technology can be an impediment to effective listening. That message on your phone, the popping sound of email and unending stream of social media updates are not more important than a human being in front of you who wants to express. Listening enough is caring enough.
  9. Listening is not practiced only when we are with others. You can (and you should) spend time listening to your inner self. It raises self-awareness!
  10. I remember words of that wise consultant who said, “The more you tell, the less you sell.” All great sales people and negotiators are first and foremost, great listeners.
  11. Effective listening is a leader’s primary responsibility – an obligation towards the followers. Great leadership starts with effective and empathetic listening – an important element of any conversation.

A leader needs to ENLIST others on their vision for which they need to LISTEN for which they need to be SILENT. Three words made up from the same letters.

Does that tell us something or is it a plain co-incidence?

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In 100 Words: Elevate Your Game

Statue of Three Smiths, Helsinki, Finland

The coach felt the undercurrent. There was a visible problem between the two teams who were trying to kill each other’s morale before the big game.

One day, the coach gathered both teams in one room. He then drew two lines on the board; one longer than the other. When one of the captains was asked to match the lines, he just erased the part of longer line to match.

The coach smiled and said, “You could have done the same thing by extending the shorter line. To win, we should elevate ourselves rather than trying to pull others down.

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Also Read: Other 100 Word Parables

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In 100 Words: Humility, Life and Leadership

Humility

In that leadership workshop, the trainer and the participants were discussing about the importance of humility in life and leadership. Some people defined humility as ‘modesty’ while others said it was about ‘seeing the self as a means to an end and not an end in itself.’

After listening carefully, the trainer said, “Humility is like the banks of a river that gives direction to the flowing water without possessing it.

“In life and leadership, we are only great to an extent we empower others without having any pride in possessing them. It’s about standing with people, not above them.”

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Also Read: Other 100 Word Parables

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A Note of Gratitude: to our friend Kurt Harden (at Cultural Offering) for including QAspire Blog in his annual list “25 Blogs Guaranteed to Make Your Smarter