The Quest of Better Outcomes: Hierarchy And Process
October 14th, 2010 // 4:50 am @ Tanmay // 7 Comments
In quest of better outcomes (efficiency, results, productivity, improvements etc.), a lot of companies focus on restructuring their organization structure (hierarchy). Periodically, they overhaul their structure, add new positions and assign new/diverse responsibilities to people. Tuning hierarchy and structure of the organization for better outcomes is just one part. These structural changes won’t produce the [...]
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7 Steps For Customer Centric Process Improvement
October 11th, 2010 // 3:43 am @ Tanmay // No Comments
You can improve almost everything in your organization. With so much to improve, how do you identify what are your top priority improvements? Here is the simplest answer: focus on improvements that directly impacts customer satisfaction or business profitability. Our customers are the most important beneficiaries of any improvement or change. Here is a simple [...]
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15 Key Lessons On Managing Change
September 29th, 2010 // 5:35 am @ Tanmay // 6 Comments
Change, they say, is the only constant. With rapid globalization and advent of technology, the rate of change in society and in organizations has just multiplied. We may not be ‘change management experts’, but having a set of thumb rules always helps when dealing with change (because at some point, we have to face/manage/lead a [...]
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Don’t Give Up On Problems: A Lesson on Persistence
September 13th, 2010 // 6:03 am @ Tanmay // No Comments
Did you ever think that an “audit” exercise can be a learning experience? Well, if you really ‘want to’ learn, you can find lessons almost everywhere. You just have to keep doors of your mind open! While discussing a problem, the audit consultant, with many years of experience, said the following: If we have a [...]
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Training Middle Managers On People Management Basics
August 27th, 2010 // 4:12 am @ Tanmay // 2 Comments
Here is a simple idea: Whenever you have a new manager (project manager/departmental leader) joining in your organization, put him/her through a simple training program on how to manage people. Train existing managers as well. The premise: Most project managers/team leaders get work done through team. I have also seen that a lot of people [...]
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Friday High-Five: Posts I Loved Reading Last Week
August 20th, 2010 // 11:09 am @ Tanmay // 2 Comments
Friday again – time to share some of the most profound posts that I loved reading last week. These brilliant posts hit the point and leave us with some excellent lessons. A big high-five to these amazing folks. Six Thoughts About Middle Management – by Lisa Haneberg Lisa says, “Management is a social act. Conversations [...]
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Metrics: Are They Mapped With Your Business Objectives?
August 9th, 2010 // 5:29 am @ Tanmay // No Comments
You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning. Measurement is a means to an end, not an end in itself. I have seen extreme cases where organizations either measure so much or they don’t measure anything at [...]
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The ‘Invisibles’ in Business Performance
August 4th, 2010 // 5:32 am @ Tanmay // 8 Comments
In world of quality and management, W. Edwards Deming is widely famous for “Deming’s 14 points” and “Seven Deadly Diseases”. One of these deadly disease according to Deming is “Running a company on visible figures alone”. Whether manufacturing or knowledge industry, primary goal of business is to generate value. However, in knowledge world, where the [...]
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Quality & Improvement: From “Experience” to “Advocacy”
July 28th, 2010 // 5:05 am @ Tanmay // 10 Comments
Consider the following scenario: You go to a new restaurant for the first time. You evaluate quality of food and quality of service. Your first visit was about experimenting with a new place and getting an experience. A few weeks later, you go there again. You get a similar or a better experience this time. [...]
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Hidden Costs 25
July 23rd, 2010 // 6:05 am @ Tanmay // 8 Comments
As a business leader, if you think “costs” are only the ones where you spend real money, think again. Have you ever realized the costs of: having an inefficient leadership team? setting wrong examples? not treating people well? not aligning middle managers with vision at the top? long unnecessary meetings and deadlocked debates? efforts spent [...]
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