In 100 Words: Accepting the Differences

Mark had joined this new company only a few months back, but he felt frustrated. He looked at problems from a very different point-of-view than his boss resulting in strong debates over solutions.

One fine morning, Mark put up his resignation.

“Why?” asked the boss. “Because my thought process is very different than yours”, replied Mark.

Boss gently smiled and said, “That’s precisely the reason you were hired at first place!

Boss explained, “If two people always agree, one of them isn’t needed. I debate with you to clarify our thinking. If you take differences personally, you will never grow.

– – – – –

Stay Tuned: Subscribe via RSS, Connect via Facebook or Follow us on Twitter. You can also subscribe to updates via email using the section at the bottom of the page.

– – – – –

Also Read: Other 100 Word Parables

In 100 Words: There is No Bad Weather

A retired weatherman was once questioned by a friend, “What kind of weather is it going to be tomorrow?”

“The kind of weather I am going to love,” was the instant response with a gentle smile on his wrinkled face. “How do you know that it will be the weather you will love?” the friend was curious.

The weatherman went on to explain, “35 years in weather department has taught me just one thing: there is no bad weather, only different kinds of good weather. To make the most of everything that doesn’t go as planned is an attitude thing!”

– – – – –

Stay Tuned: Subscribe via RSS, Connect via Facebook or Follow us on Twitter. You can also subscribe to updates via email using the section at the bottom of the page.

– – – – –

Also Read: Other 100 Word Parables

The Attitude of Quality

A retail outlet of a leading shoe brand recently opened up in near vicinity. The design of the store is flashy with impressive interiors and product arrangement. The brand carries a lot of consumer trust since many years. Good store, great brand and competitive prices all at one stop. The only (and probably the biggest) irritant there was attitude of their staff. They seemed too busy and non-responsive leaving many customers (including myself) waiting for long. Frustration amongst customers was visible. The business owners invested a great deal in expensive interiors, they did not think enough about investing in getting the right people, training them and managing their attitudes.

From selling shoes to writing software, every product has to have a strong “service” layer. People enable this layer. At the local shoe store, things were not meant to be that way, but people made them so. In a knowledge/service oriented world, quality of product, environment and infrastructure is just the beginning. Quality of interaction, quality of care, quality of being human, quality of walking that extra mile to delight the customer matters more. They need to complement each other.

The “attitude of quality” is about wanting to do the right things. Even if they are not prescribed that way. When no one is watching. When it takes a bit of extra effort. When you are not paid ‘extra’ to do it. In the current scenario (and the time to come), a professional’s ‘attitude of quality’ will be a key differentiator for his/her success.

I remember a project manager who would test everything before sending it to customer, even after the inspection team had signed off the deliverable. He toiled at the last moment, late in the night to ensure things because he cared. Because he carried an ‘attitude of quality’. He wanted to delight the customer.

Bottom line:

Quality is an attitude. The work we deliver, the products we ship and experiences we extend to customers reveals this attitude. Invest in quality of your product/service, but do not forget to invest in people who carry the right attitude. Because only excited, engaged and enthusiastic people can excite the customers and pass on the enthusiasm. People (and their attitude) is at the core of excellence. We need more ‘attitude of quality’ in our businesses and service organizations.