Tag: Internal Customers

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Interview: Chip Bell and Marshall Goldsmith on Art of Effective Mentoring

Last week, Chip R. Bell and Marshall Goldsmith released the revised edition of their classic book “Managers as Mentors: Building Partnerships for Learning”. This week, they open up in a free-flow conversation with QAspire on the art of effective mentoring. In my view, this interview is almost a definitive guide to become a great mentor! […]

Tanmay Vora

Points to Ponder on Your Internal Customers: Your People

Most organizations have “being customer focused” in their vision statements. Most common definition of customer is the one who pays for availing services. But those are external customers. The other part, and often a forgotten one, is that organizations have internal customers – the people who work with the organization. Quality System means a chain […]