Gallup finds that great managers have the following talents: They motivate every single employee to take action and engage employees with a compelling mission and vision. They have the assertiveness to drive outcomes and the ability to overcome adversity and resistance. They create a culture of clear accountability. They build relationships that create trust, open […]
Managing effectively is not just one skill, but a mix of different skills. It is a combination of different kinds of intelligence we have as human beings, which makes it an art and a craft. Have you seen a manager who is highly skilled in technical areas but lacks empathy for others? Or the one […]
Some of my most significant learning in quality and continuous improvement have come from John Hunter’s Curious Cat Management Improvement Blog. This year, John invited me to participate in 2010 Annual Management Improvement Carnival, and I was thrilled to host it on this blog. The prime focus of this carnival is people development – and […]