I once worked with a CEO who was paranoid about results, so much so that he never cared for relationships with those who delivered the results. The end results weren’t surprising – the intended results were never delivered because people either stopped caring or moved on. The loss was almost irreparable. Leading in a complex world is almost like a tight rope walk and leaders cannot afford to have singular focus on either task or relationship. They have to constantly strike a balance between needs of the context, their own needs and the needs of others.
In this 2013 HBR video (6.42 mins), Daniel Goleman explains why leaders need to cultivate their awareness at three levels and what they can do to improve upon these three areas of focus.
Here is the sketchnote version I created to capture the essence while seeing the video:
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