Quality has moved beyond the simplistic definitions like “conformance to customer requirements”. If quality of your product/service merely meets/conforms to customer requirements, it is not remarkable, but a basic expectation. That is because everyone else has mastered the art of ‘meeting’ customer’s requirements. “Total Quality” is much more than just implementing processes or doing rigorous […]
Leaders establish a lofty vision for a large scale change initiative and then strategize to align the team. Sometimes, the team gets over-excited by this grand vision and get stuck. They cannot define a strategy or a plan of action that takes them closer to that grand vision. Planning for a change is a tricky […]
Services world revolves around communication. In projects/initiatives, knowledge has to be transferred, issues have to discussed and expectations have to be managed. A lot of young professionals I meet want to improve upon their communication skills. A few of them also think that good communication is all about having a great style, good language, impressive […]
Managing effectively is not just one skill, but a mix of different skills. It is a combination of different kinds of intelligence we have as human beings, which makes it an art and a craft. Have you seen a manager who is highly skilled in technical areas but lacks empathy for others? Or the one […]
Gift of thoughts is the best gift we can receive. After my talk at Ahmedabad Management Association recently, I was gifted with a book titled “Purely Prahalad – Business Wisdom from Late Dr. C. K. Prahalad’s thoughts”. This book is compiled and edited by AMA’s team. It is a brilliant collection of useful gems. Here […]
We live in a time when our career is not just a sum total of years we spent in the industry. Our career is about what projects we initiated/handled/led and what difference did the project deliver. Project is a new eco-system, a new playground where we play and thrive as professionals to deliver our best. […]
I recently delivered a talk at Ahmedabad Management Association on the topic “Personal Mastery – The Key To Deliver Quality”. It was wonderful speaking in front of an ‘interested’ audience on a cloudy/rainy Friday evening. The talk was very well received. During my talk, I touched upon the changing world of work, new viewpoints on […]
Albert Einstein believed that supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible. He said, “Everything should be made as simple as possible, but no simpler.” Here are some very basic (irreducible) questions that can act as powerful checklist to assess your processes. – Why […]
“Practice makes a man perfect”, they say. Only practice is not enough. In business, have you seen people who have been doing something for a long time and still not very good at it? If practice was enough, these people should have been rock stars in their work, right? But they aren’t. So, what’s missing? […]