Most organizations have “being customer focused” in their vision statements. Most common definition of customer is the one who pays for availing services. But those are external customers. The other part, and often a forgotten one, is that organizations have internal customers – the people who work with the organization. Quality System means a chain […]
This month’s Carnival of Leadership Development is hosted by Sharlyn Lauby at HR Bartender blog. I am happy to have my post 3 Lessons in Building Great Relationships with Customers featured there along with some of the best posts on Leadership Development. If you are looking for some fantastic reading on leadership and allied subjects, […]
I came across a book from Peter Drucker titled “Managing For The Future” published in 1992. The power of great writing is that it is timeless. I read this old book and still enjoyed reading it because ideas presented in the book (specially on Leadership) are still very relevant today. The shape of corporate organizations […]
I am fond of meaningful quotes and read this one a few days back – “Half of our problems can be solved by bridging the gap between what we know and what we do.” My experience suggests that excellent execution of simple ideas will yield better results than great ideas executed poorly. Similarly, having good […]
For me, Saturday is a ‘sharing day’ and here are five posts from my friends that I totally enjoyed reading in the last week (and you will too!) Resting on Your Laurels? by Rajesh Setty In this short and profound post, Rajesh emphasizes that while your ‘achievements’ provide fulfillment in life, your ‘contributions’ provide meaning. […]
When you deal with customers in your organization, you can either comply to contractual terms and deliver what is expected. Or you can go a step forward to assess opportunities to add differentiated value (Remember 102%?). When I refer to customer here, it could be an external customer or an internal one (people within your […]
The game of software product development is the one of adding value to the businesses and customers. With rapid changes in business environment, typical waterfall SDLC fails to deliver value, because by the time the scope is developed, business requirements change! Adoption of Agile Development Methodology by software product managers is steadily increasing because Agile […]
Most professionals comply to given set of instructions to deliver the expected outcomes. Plain and consistent compliance to specs only takes you so far. For real progress, one has to “add value” by going beyond the specs. It is only when you see the larger picture, do things better, differently, more efficiently that you can […]
I wrote earlier about “11 Things Project Managers & Leaders Should Never Do” (Recommendation: Read the earlier post before you read further to ensure continuity of ideas) . Here are 7 more things they should NEVER do: Ignore the context. Things that worked in your past context may not necessarily work in the changed environment, […]