Quality is not just “degree of excellence” or “conformance to requirements”. Quality is Happiness. Happiness of people who work on product development. Happiness of clients who receive the product and are delighted to use it. Only happy internal customers (peers, sub-ordinates, project team members, testing department) ultimately lead to happy customers. If people don’t find the […]
The best advice I ever received in my life was – “Be yourself”. We are born with some inherent capabilities wired in our DNA. These capabilities are hidden somewhere within us. We need to dig ourselves deeper to get to them. Knowing what makes you unique is the key driver of our personal and professional […]
Nicholas Bate inspires me like no one else does – via his blog and intuitive lists. He is also very generous to have shared some of his best work with me. Success is relative (not because it brings many relatives with it!) but because everybody’s definition of success is different. Nicholas Bate outlines some of […]
12 years in software industry have been quite eventful. Requirements Management, Design, Testing, Reviews, Methodologies, New Tools, Customer Feedbacks, Escalations, Expectations Management – it has been a roller coaster ride for me. I have thoroughly enjoyed it while learning some of the very important lessons. Just when I was thinking of summarizing some of my key lessons […]
Most theories in Quality revolve around customer satisfaction. For each purchase customers make, they have a specific expectations. In process of purchase, these expectations keep changing. For organizations (specially software organizations), key is to know these expectations and deliver the product/service accordingly. What if you do all the expectations management and client still does not […]
wgkm7ja2zn In my experience, constraints can boost creativity. I get more creative when I operate out of constraints. E.g. “Get X done in Y months else penalty of Z% per week” or “Get this huge proposal out by/before 5:00 PM tomorrow to remain eligible“. Constraints pushes us to be creative, to find easier or more effective ways […]
If you ever thought that 140 characters were not enough to convey powerful thoughts – think again! If you ever thought Twitter is a tool for mindless chatter or personal updates – think again! Rajesh Setty (@upbeatnow on Twitter) has recently published a collection of 140 insightful tweets in form of a book titled “#TH!NKtweet […]
This is my last week in Finland before I wrap up the priorities here and head back to India. Four weeks here have been quite an experience in terms of understanding a whole new country, culture and its nuances. The more you get to know the culture, the more you start respecting it. Travel teaches you […]
Being effective is a personal choice. You cannot make someone effective by just documenting his/her role and responsibilities. It has a lot to do with personal choice. You can only be effective when you choose to be effective. If spending 8-9 hours in office meant being effective, world would have been a different place – isn’t […]