Drucker got it wrong. Drucker famously wrote that “the purpose of business is to create and keep a customer.” I’m as much a fan of Drucker’s as any management scholar, but I have to part ways with him here. The purpose of business is NOT to create or to keep a customer. Certainly it is […]
Across the web, I have recently read articles/posts that underline an important thing – technology is taking a toll on our productivity and is keeping us from doing work that really matters – that is, if we allow. I have seen both sides of the coin. I often get into a state when my work […]
Last year, Seth Godin showed us a way to become a Linchpin. This year, he urges us to “Poke the Box” – to act, to start, to initiate, to experiment, to try (and fail and learn from it) and most importantly to finish and deliver. Poking the box is about taking initiatives, not just waiting […]
In organizations, I have seen people who are “designated” as leaders. I have seen many such designated leaders, who raised their game to meet the expectations that come along with leadership. They make an effort to learn about leadership, read books, blogs and consciously put those lessons in action. On the other hand, I have […]
When leaders undertake process improvement/change initiative, they walk on a tight rope. On one hand, they have to improve the processes to deliver positive business outcomes. On the other, they have to ensure that improvement/change initiative does not slow down the current work and bring the overall efficiencies down. Both are crucial and striking the […]
We live in times where more and more work is executed by teams that are geographically distributed. Leading a virtual team, fostering collaboration and binding them to common set of objectives is one of the key challenges for business leaders. In most of the troubled projects I have seen, the real challenges were not technical/engineering […]
The true test of a leader is when things don’t go as planned. Worst yet, when things fail. In an organizational context, I have seen so many leaders who drive the project/initiative right from the beginning – yet when the project fails, they blame others. They blame senior management, the organization culture, their own team […]
People deliver their best work when they are fully engaged with the purpose of their work. In an organizational setting, people only deliver their best when they are engaged with the purpose, vision and values of the organization they work with. Businesses can conduct an employee survey to determine engagement levels. They look at their […]
At QAspire Blog, January 2011 started with a post on “excellence”. Organizational excellence is not possible without balancing people, process and leadership aspects. In February 2011, we explored these areas a bit further. In case you missed any of these posts in Feb, here is a quick round up of all my writing in February […]