It is said, whatever business you are into, you are ultimately into customer service business. For service industries (healthcare, education, banking, information technology and so on), the definition of quality is much beyond plain ‘conformance to requirements’. In order to deliver overall quality of service (and customer experience), businesses have to take a holistic view […]
I am fond of meaningful quotes and read this one a few days back – “Half of our problems can be solved by bridging the gap between what we know and what we do.” My experience suggests that excellent execution of simple ideas will yield better results than great ideas executed poorly. Similarly, having good […]
The game of software product development is the one of adding value to the businesses and customers. With rapid changes in business environment, typical waterfall SDLC fails to deliver value, because by the time the scope is developed, business requirements change! Adoption of Agile Development Methodology by software product managers is steadily increasing because Agile […]
I wrote earlier about “11 Things Project Managers & Leaders Should Never Do” (Recommendation: Read the earlier post before you read further to ensure continuity of ideas) . Here are 7 more things they should NEVER do: Ignore the context. Things that worked in your past context may not necessarily work in the changed environment, […]
Subroto Bagchi’s book “The High Performance Entrepreneur” has shaped up my entrepreneurial thinking to a very large extent. This is one book that helped me understand the business of doing business. This book journals growth of MindTree from idea to IPO. It offers very interesting insights on some of the most important aspects of building […]
Michael Wade is a GREAT blogger I have been following since 2006. He provides very interesting commentary, shares some fantastic resources and thoughts on his blog Execupundit. He was the first blogger to have linked back to this blog way back in 2006. Whenever I need some inspiration, I refer to “Quote of the day” […]
Cozy environment and excellent facilities in your cabin/cubicle can make you feel super-comfortable. It is a physical comfort zone that we create around ourselves. Our desk becomes a place where discussions happen. Where papers are pushed. If you are someone who ‘does things’, sticking to your desk all the day long is still fine because […]
Leaders cannot afford to be confined. Confined by constructs of an organization. Limited job descriptions. Rigid ways of handling situations. Status-Quos. Being in a leadership position is more than being a box in the organization structure, or having a fancy title. Modern day leadership demands us to open up, engage in new ideas, new ways […]
Most quality management theories and modern management practices rely heavily on checklists as an important tool to get things right the first time. Checklists are a great aid to our memories, because they document important points that we would have learned by doing things. Another way to define a checklist is that it is a […]