Three Levels of Trust in Relationships

A lot of people I meet use the expression, “Trust me…” or “Believe me…” in an attempt to build confidence. Do we trust them, just because they are asking us to?

Trust is not something you demand, it is something that you have to earn through clarity of intent (why), actions that support that intent (what) and most importantly take those actions with utmost integrity and human connection (how). And we have to do this consistently because trust is built one step at a time.

And unless people trust us, they would not care about our competence. Therefore, leaders have to truly connect before they can lead.

We commonly use the word ‘trust’ in business environment but how often do we care about what kind of trust we are expecting from others? I learned about three levels of trust through this excellent post by Randy Conley.

Also Read: Employee Engagement: 4 Basic Human Needs (by Randy Conley)

Let’s say, a new member joins your team and during induction process, the new team member understands the governing processes, explicit policies and implicit expectations while also being aware of the consequences. Through processes, we know that new member will not be able to violate the essentials. Conley defines this as deterrence based trust.

As we work with the new team member through a longer period, seeing them deliver the outcomes, we build our experience with them. At this point we know that they are aligned to the same intent and we have sufficient knowledge about their behavior and reactions. Conley defines this as knowledge based trust.

But most intimate level of trust is what Conley defines as “Identity” based trust. This is way deeper than just knowing a person. This is about having deep connection with intrinsic motivations of an individual. We understand them at a level of their hopes, aspirations and fears. And yet, we don’t misuse them. We give them the space to be their most authentic selves.

Most effective mentoring relationships I have seen – whether they are between parents and their kids, teachers and their students or between professionals – have this depth of trust.

Conley argues that this kind of trust is reserved for most important people in life, but with right boundaries, building this trust at workplace unlocks creativity and productivity.

Here is a quick sketchnote of ideas presented in Conley’s post.

So, next time you end up using the word “Trust”, do a quick check on what level of trust you are referring to.

88_trustRelated Resources at QAspire

Creativity: Jane Kenyon’s Wise Words to Live By

How will we create and learn if we don’t step down the endless treadmill of consumption? If we keep on adding things and stuff without practicing the fine art of subtraction?

Creativity and learning stems from our inner connection, meaningful conversations and mindful consumption that truly feed us internally.

Here are some wisest words from Jane Kenyon to live a creative life. (source: This post on Brainpickings)

Related Posts at QAspire:

Being Conscious About Our Unconscious Biases

I attended a very interesting workshop a few weeks ago on the topic of “Unconscious Bias” facilitated by Smita Tharoor. I was interested in this topic because I explored the intersection of critical thinking and leadership a few years ago. This was a good opportunity to get back to the topic and add to my understanding.

What is Unconscious Bias

The term ‘cognitive bias’ was coined by Amos Tversky and Daniel Kahneman in 1972 which quite simply means “our tendency to filter information, process facts and arrive at judgments based on our past experiences, likes/dislikes and automatic influences.”

How do these biases show up in Leadership?

A lot of leadership is about taking decisions involving group of people. Instinctive leaders often tend to decide quickly based on limited information or experience they have at hand. The result is that they end up taking wrong decisions (which may have worked for them in past but may not work in a different context), or discriminating with people of a certain color, race, sex or nationality based on their past experiences with similar people.  At work, biases (or the perception of bias) is the biggest contributor to people disengagement and cost of disengagement is huge. Lack of critical thinking also leads to short-termism where decisions are taken for immediate gains and solutions of today become thorny problems of tomorrow.

Some Ways to Deal with Unconscious Bias

Get Conscious. Be more aware about unconscious cognitive biases. Knowing that they exist is the first important step to tackling them. And they exist in plenty. Here is a list of all unconscious biases and what they really mean.

Ask questions, often. When considering a decision, ask questions that elicit understanding and clarify details. When you ask questions, you extend an opportunity to others to really express them. You are extending an opportunity to yourself to understand their thinking more closely. Encourage a culture where asking questions is valued.

Look for Patterns. Data over a period of time reveals patterns. Looking for patterns from the results of past decision can lead to important insights and learning. Sometimes data can blind us unless we learn to look at the pattern and story behind the data.

Look for the contrary. It helps playing a devil’s advocate and taking a contrarian view of things. It not only challenges others to think harder but also helps you in really understanding if they are just defending their own biases.

Embrace Diversity. This starts with hiring decisions. Don’t hire people whose beliefs are compliant with yours. You will tap into diverse ideas and viewpoints only when you have people with diverse thinking patterns on your team.

Attend to data and evidences. When you ask your people to bring data, evidences and trends, it does not mean lack of trust. It only means that you are intentional about serving them better by taking the right decisions.

Communicate clearly. Clear and accurate communication is a leader’s tool #1. Avoid using generic terms to describe people, situations and things. Biases are most commonly visible in how a leader communicates. Being mindful about our words is critical to thinking and communicating objectively.

Here is a sketchnote summary of the discussions during the workshop.

87_Bias1

Also Read at QAspire:

In 100 Words: Unexpected Paths

Unexpected Paths Tanmay VoraWe decide. We experience. We Learn. And then we adapt.

We can never be certain if our decisions will turn out the way we anticipate. Sometimes, even when we have done all the critical thinking before deciding, success of a decision depends on context as well.

So, what if we change our perspective about our decisions. What if we consciously move away from our finite definitions of what is right or wrong and trust the process?

Only then can we open ourselves to new learning and opportunities.

How else shall we tread the unexpected paths? How else shall we learn?

– – – – –

Also Read at QAspire:

Leaders Who Create the Future

At the heart of great leadership is the ability to critically assess current state, envision the future state and take actions to bridge the gap. Execution is effectively governed by learning and adapting the approaches along the way.

The fall of Nokia is a classic example of what happens when leaders cling to ideas that worked for them in the past without recognizing (or creating) the demands of the future.

According to Bill Taylor at Harvard Business Review, there are four kinds of leaders who create the future. The post emphasizes on a leader’s ability to learn constantly, willingness to disrupt the self when required, optimism about the future and the spirit of experimentation (and comfort with ambiguity and failures) to find new ideas that work.

Please read the full post and here is a quick sketch note summary of the post.

P.S.

Last weekend, I bought a new iPad Pro with Apple Pencil to explore digital ways of creating sketch notes. Like a kid who gets excited about her new toy, I got excited too. Spent some time over the weekend to get comfortable with Apple Pencil, get ideas about possible uses, explore different tools and finally, I zeroed in on Procreate as the tool of my choice. The result of this hustle is this first sketch note that I created digitally. As much as I love my old fashioned approach of paper and pen, I am excited about new possibilities that this digital tools bring on the table. More than anything else, I am excited about new learning that keeps me going.

4 Skills Great Innovators Share by Greg Satell

If creativity is about having unique ideas and new ways to do things, innovation is all about making those ideas happen.

In that sense, the bridge between creativity and innovation is made from the bricks of execution. That is when the rubber meets the road.

One of the key characteristics of someone who innovates is that they run small pilots to test their hypothesis. When they encounter ideas (or interesting intersections of already existing ideas), they tinker with the idea, execute in small chunks and learn along the way to adapt. They understand that to make a few things work, they have to try, fail and learn from many other things. They have to collaborate and network with others. They have to be comfortable with ambiguity and chaos when they experiment.

In this context, I read a brilliant post (with some great examples) from Greg Satell about 4 skills that all great innovators share. I highly recommend you read the full post and here is a quick sketch note summary of key skills. Greg supports these skills in his post with excellent examples to make sense of it all.

Related Posts at QAspire:

Looking Back at 2017!

‘Tis the season of new year resolutions!

Instead of having goals and resolutions, I prefer to set the intention for a new year because ultimately, defining only actions doesn’t take us far without an underlying intent that we truly believe in. That is why most resolutions fail, because they are commitments to action without commitment to the intent.

Sketchnote Project

I started the year with the intention to “Dwell in Possibilities” and looking back, it served me well. Generous sharing of my sketch notes with distilled insights on a wide range of business topics opened up newer possibilities for me. There were several high points when it comes to how these visual notes were used in different forums across the globe. Here are a few highlights of how sketch notes were used:

sketchcollageAs you can see in the collage above, my sketchnotes decorated offices, were used in global conferences, magazines and working out loud events. That picture of a group of people holding my sketch note on Working Out Loud truly touched and humbled me. I never knew that a “labor of love” project would scale to touch and influence people across the globe.

This year, my sketch notes were also featured at forums like Harvard Business Review Ascend, Huffington Post and World Economic Forum.

Blog Recognitions

Apart from this, my work on this blog and elsewhere was also recognized and resulted in interesting milestones along this journey.

I was humbled to be recognized amongst Top 10 Indian HR Influencers on Social Media (2016) by Society of Human Resource Management (SHRM, India) for fourth consecutive year.

banner-hrtMy post on Leading with Trust won the “Most Valuable Post of 2017” award by Human Resources Today. The score was determined by a mix of judges’ rankings, reader votes, and social media scores.

iba2017Finally, in the last week, this blog won “Indian Bloggers Award 2017” in Business blogs category. More than 4000 nominated blogs were judged by an independent jury of eminent personalities based on content, originality, interaction and usability of the blog.

My big lesson from all this?

When labor is driven by love and generosity (as opposed to external validation or rewards alone), it results in influence (often invisible), connections, relationships and possibilities. Rewards, even if they come, are only by-products of the pursuit.

And Other Stuff

I completed 40 years and one of my intentions in beginning of 2017 was to complete 40 in the best of my health. Along the year, I lost 12 kgs weight and it only elevated my overall well being physically, mentally and emotionally. I learned the value of discipline and that:

Our biggest wins are always over our own selves. All accomplishments in the outside world are secondary, and mostly, they are a result of winning over the self.

For 2018, I am going to continue my focus on a few themes:

And guided by these themes, the journey of creation, curation and contribution continues (and hopefully gets better).

I cannot conclude 2017 without thanking YOU – the reader of this blog, the subscribers, the followers of my Twitter stream and everyone who engages with QAspire and shares encouragement through emails, Facebook likes, Retweets, comments and social sharing. Without all your support, this journey is not possible!

On that note, I wish you a glorious 2018!

Working Out Loud: Relationships and Legacy

Last week was celebrated as International Working Out Loud Week.

For those of you who are new to this, Working Out Loud is a practice of sharing your work/work in progress with a relevant community to enable learning and collaboration.

It is about being vulnerable and putting yourself, your lessons out there in communities for others to contribute and consume. It is a great way to leverage wisdom of community to improve your own work, contribute to a community that shares your purpose and build relationships based on ideas.

I started this blog in April 2006 to simply document my lessons in leading people, projects and improvement initiatives. Along the journey, I learned that if I want people to read and share their comments, I will have to do the same. And that’s how this cycle of creation, curation and contribution started. My practice of sharing what I learn along the way for last 11 years has served me (and hopefully others) well.

This journey has allowed me to live some of the five elements of working out loud: being visible, connected, generous, curious and purposeful. And all the amazing folks I interact with, communities that feed my thinking and opportunities that come my way are only happy by-products of this journey.

When introducing November 2017 #WOLWeek, Simon Terry wrote a post about how working out loud is a way to deepen relationships and create a legacy. Here is a quick sketch note version with key ideas from his post.

I encourage you to visit wolweek.com for amazing insights and resources to inspire you to work out loud.

BONUS:

Here’s a sketchnote on five elements of working out loud with insights by John Stepper:

Carving Out

carving

We often hear the expression “carving out” a niche in corporate board rooms and career conversations.

On my recent trip to Himalayan monastery, I saw artists, surrounded by all kinds of tools and chisels, carving out beautiful designs from blocks of wood.

This got me thinking on what it really means to ‘carve out’ anything – whether it is a business strategy or a career or life itself, for that matter.

At its core, “carving out” is a way to “carve in” and elimination is at the heart of it. Unless we don’t eliminate everything that does not engage our heart and mind, we will not carve out something unique. How often do we question what we do and stop doing things that we do only to remain compliant with expectations of the outside world?

“The soul grows by subtraction, not addition.”
– Henry David Thoreau

If you are carving out according to a pre-determined formula, you will carve out things that every one else is carving out (which is fine if that’s your goal). At the heart of shaping our unique strategy, career or life is our underlying need to express who we truly are. And our need to express ourselves can be as unique as we ourselves are (unless we start thinking that we are not). So, when it comes to carving out, we have to first connect with our deeper motivations and then work inside-out. Most people however look for formulas to succeed and take an outside-in approach.

“None of us will ever accomplish anything excellent or commanding except when he listens to this whisper which is heard by him alone.”
― Ralph Waldo Emerson

In actual wood carving, one wrong stroke of chisel can change the shape of creation. But the process of carving out in real world has to be guided by trial and errors. We are seldom handed over our gifts. Just like natural resources buried deep under the ground, our gifts as human beings are buried deep under. It takes a lot of intention, iterations, trials and failures to identify what all truly lights up our heart.

In the end, it is about focusing on possibilities. You can treat things as a simple dead block of wood or as a possibility. Everyone faces constraints and roadblocks but focusing on possibilities means to ask, What can I still do? What’s still possible?”

Because the art of carving out starts from envisioning possibilities and ends with bringing those possibilities to life.

The 9 Rules of Innovation by Greg Satell

Innovation is perhaps the most used word in corporate boardrooms today. Start ups are organized around a brand new idea but they often stumble when it comes to execution. Big companies have all the required resources, but also a lot of red-tape and resistance to change.

Add to this, the challenges of hyper-competitive landscape, organization cultures, shortage of talent and agility to move swiftly and the challenge of innovation compounds.

Moreover, innovation is not as simple as having fresh ideas and executing them well. It actually stems from having a deep and wide understanding of problem and domain at hand and it takes years to get to that understanding. Also, innovation doesn’t always mean a flashy new idea. Innovation can take many forms from operational innovation to business models and creating platforms.

In 2016, I had read an excellent article by Greg Satell that outlined “The 9 Rules of Innovation”. The post provides a rich context to the topic of how to innovate.

Here is a snippet from the post that underlines the fact that innovation requires us to pursue width of understanding and not just depth:

Darwin’s theory of natural selection borrowed ideas from Thomas Malthus, an economist and Charles Lyell, a geologist. Watson and Crick’s discovery of DNA was not achieved by simply plowing away at the lab, but by incorporating discoveries in biology, chemistry and x-ray diffraction to inform their model building.

Great innovation almost never occurs within one field of expertise, but is almost invariably the product of synthesis across domains.

Greg cites example of Google to outline the 70/20/10 rule which I so agree with. He says,

The premise of the rule is simple. Focus 70% of your resources in improving existing technology (i.e. search), 20% toward adjacent markets (i.e. Gmail, Google Drive, etc.) and 10% on completely new markets (i.e. self-driving cars).

And finally, a nugget of wisdom that outlines the path to success in a networked world:

In a networked world, the surest path to success is not acquiring and controlling assets, but widening and deepening connections.

I encourage you to read Greg’s post and here is my sketch note synthesis of key ideas from the post. The post also has a wonderful sketchnote drawn my Mauro Toselli, who has been an inspiration in my own sketchnote journey:

Also Read at QAspire.com

Three Pillars of Great Branding (and Leadership)

One thing that truly defines great leaders is that they “create an expectation”. Not just meeting the expectation (that’s management), but setting an expectation. Leaders paint a vivid picture of a future state and promise positive change. That is the starting point of leadership irrespective of whether you are leading an organization or improving a small process to ease execution. People want to know where you are taking them along.

But creating an expectation means delivering on that expectation. Leaders deliver a meaningful experience to match the expectation. Not just the outcome, but an experience with touch of humanity. The way outcome is delivered, the mindset and intent behind how it was all put together is a key leadership differentiator. This journey may have its peaks and lows – times when tough calls have to be made and times where difficult conversations have to be made. It only leading others was easy. But, the point of delivering an experience is staying completely true to the intent. Actions become powerful when driven with intent.

And when outcome is delivered with right mindset and intent, it resonates with others. The experience of delivering the outcome is as important as the outcome itself. When the experience resonates with people, it builds an emotional connection and people would want to work with leaders to repeat that experience.

This post is inspired by an excellent post on three pillars of branding by Bernadette Jiwa. When I read it, I found parallels between the essentials of branding and essentials of great leadership.

Here is a quick sketch on three pillars of great branding (and leadership too).

Make More Art

Make more art.

Art that is not only confined to traditional understanding, but doing things in a way that changes others and ecosystem for better. In that sense, each one of us has a possibility to be an artist.

A project delivered successfully that enables a customer in a big way, a conversation that moves a needle for someone, generously sharing to build a community, a quick post that inspires someone, an improved process that eases life of your colleague, a talk that provokes thinking, a nudge for someone to raise the bar, a small handwritten note of gratitude to someone, thinking differently to challenge the status quo, learning something all the time, creating a piece of work that moves the conversation forward, initiating and delivering – it is all art if it makes world a better place. In fact, that’s also what real leadership looks like.

“Art is not what you see, but what you make others see.” ― Edgar Degas

It is as much about small things as it is about big things. Being an artist is about raising the bar. Just when the world settles into a definition for an artist, the artist raises the bar, delivers a surprising outcome or an expected outcome in a surprising way.

To be an artist at work means pursuing craftsman spirit.

“There is a vitality, a life force, an energy, a quickening that is translated through you into action, and because there is only one of you in all time, this expression is unique. And if you block it, it will never exist through any other medium and will be lost.” ― Martha Graham

In this context, I loved a quote from Robert Twigger’s book “Micromastery” by Andy Warhol. I included that quote in my visual book review of Micromastery, but the quote is so inspiring that it deserved a separate visual.

Related Reading at QAspire

Disconnect to Connect

For our creativity to thrive and learning to happen, we need unburdened spaces in our life – physical spaces too, but most importantly, mental spaces.

In a world of never-ending streams of updates, pictures and sound bites that constantly crave for our attention, we need an intentional effort to disconnect.

We need to reclaim the disconnected and real space where we can make sense of it all, spend time reading a good book without getting anxious about sharing what we are reading, explore places and ideas with sense of wonder, have real conversations with people, reflect on our experiences, create and discover our true selves.

I believe that minimalism and act of subtraction is at the very heart of discovering ourselves because to understand who we really are, we need to prune everything that we are not. We need to be comfortable with ‘missing out’ on things that everyone else does or consumes or shares, so that we can think, reflect, create and just be. Letting it go is as much about our thoughts and beliefs as it is about the objects of our desire.

Here’s a quick visual nudge to disconnect once in a while, step away from the cacophony that surrounds us and do it intentionally. Who knows, it may enrich us in a way no technology ever can!

Also Read at QAspire.com:

Micromastery: A Hidden Path to Learning and Happiness

Learning anything new is not a daunting challenge, but a journey where each step counts. Fundamentally, we learn so that we can be happy and joyful. Micromastery is a great way to eliminate anxiety in learning.

Two years back, I was fascinated by people creating sketchnotes and I wanted to learn how to create them. I was unaware of what goes into creating a great sketchnote but I decided to give it a try anyway. I remember taking up a quote and creating some rudimentary visual which I then shared on Twitter as a showoffable outcome. A couple of generous folks appreciated and that feedback fueled further exploration. I then explored more to learn about structure. My second sketchnote was incrementally better than the first one. It had a structure, some use of typography and separation of key ideas. I pushed it a bit further, one step at a time, by exploring visual metaphors, learning from the community, getting better at image quality and editing/coloring them using digital tools. And then, they started getting noticed. Each step fueled the other resulting in a body of work that I am incredibly proud of.

I never felt overwhelmed along this journey because I was doing it for the joy of doing it. I wanted to get better and at the end of every iteration, I wanted myself and the world to see an improved outcome. I was pursuing what Robert Twigger calls “Micromastery”.

This approach has served me well while learning how to write, speak in public, play a few songs on harmonica (mouth organ), sing solo and play a guitar.

Truth is, that is how we learn as kids. I can see my 5 years old son dabbling into so many things, learning in small increments and then improving upon it. He doesn’t want to be a specialist. He just wants to explore whatever interests him. His latest fascination is drawing the Amazon logo and he is getting better at it. His eyes shine when he succeeds at creating stick figures.

I read this book “Micromastery” by Robert Twigger with great interest. He defines micromastery as:

“A micromastery is a self-contained unit of doing, complete in itself but connected to a greater field.”

The book nicely explores different facets connecting micromastery to dynamic learning, getting into flow, polymathism (Neogeneralism, multipotentialite) and happiness. In many ways, reading this book was liberating because it tells us that we neither need permission to learn anything nor an overwhelming plan. We just need to find what we love doing, however insignificant, and start pursuing it.

If you are a keen learner who is interested in learning wide array of things instead of going just deep, this book is for you.

Here is a sketchnote covering some ideas from the book:

Path is Made by Walking

A prescribed path seldom takes you to an uncharted territory.

Walking down a beaten road provides some security and certainty and that is important to an extent. We all live in a competitive world.  The problem starts when we get used to only treading along the beaten path. Because wherever it leads you to would be a crowded place.

We need the spirit of exploration as much as we need certainty. We need an open heart willing to surrender to the joy of finding the unknown. We need feet flexible enough to follow the direction of our heart. We need to pursue the joy and find joy in the pursuit. We need to experiment, look for intersections, dig them deeper, with others and share. And then we find the interesting. Then we truly learn.

And it is only when we learn with this sense of exploration that we can create our unique path that others may choose to walk upon, eventually to find their own paths.

The way to remain open to possibilities is to think that there is no path. That the steps you take and celebrating each step along creates a path that is uniquely yours.


Also Read at QAspire:

In 100 Words: Immersion and Doing Work that Matters

We cannot be anxious about something “out there” – a goal, a target, an external reward, a validation from others and generally things that feed our ego – and be immersed in what we do at the same time.

To be able to do great work/art that changes others for better, we need to let “joy” rule us instead of “ego”. Then there is no self in the game: self is just a conducive medium for the inspiration to show up in form of work.

If/when this happens, rewards and recognition will be by-products of the pursuit, not the pursuit itself.  


Also Read at QAspire:

Move And The Way Appears

I am a big fan of taking small, daily steps in the direction where your energy takes you. I started this blog 11 years back with very insignificant posts that no one read. My first sketch note a couple of years back was far from being good. My first steps towards a health and wellness were slow and tentative. But how does that matter?

Because, those first few insignificant posts did not deter me from moving forward. I wrote, and wrote more. And as I did that, I learned how it works. I did more of what worked and here we are – a blog with tens of thousands of readers each month, sharing their encouragement to me via comments, likes and shares on several social channels. This blog has a life of its own.

“Great things are not done by impulse, but by a series of small things bought together.” – Vincent Van Gogh

I remember I was hesitant in sharing my first sketch note. But less than 2 years after I shared the first one, the sketch notes have gone viral – from social media to global conferences to office walls to being included in books. When I started, did I have a purpose to make them viral? I just knew that I enjoyed making them, learning along the way and improving all the time. I was pursuing joy and suddenly, the way started appearing. 

“Be not afraid of growing slowly, be afraid of only standing still.” – Chinese Proverb

I lost significant weight (nearly 12% of my total body weight) in past 4 months.  My big plan was to move one small step at a time – read a bit about what it takes, take small steps towards cleaner eating, do small changes in lifestyle, get more active and suddenly, it all started revealing. Lessons came to the fore as a result of moving forward slowly, daily and steadily.

My biggest lesson in learning is:

It doesn’t matter what you wish to do. It never happens in one big bang. Instead, it happens in a series of small steps taken with an open mind, learning along each step and putting that learning back into the next step. And then it grows, purpose reveals and you are on a journey before you realize. Forward motion, however small, feeds our esteem and inspires us.

Purpose may not always be the starting point of your journey. Sometimes, you start the journey and the purpose reveals itself.

And who knows, small steps you take in the direction of your heart may open up new paths for you and inspire others? Small is never insignificant, but a powerful step towards a higher purpose.

Move, and the way appears! 


A Round-up of Related Posts at QAspire to add to the conversation:

Peter Drucker on The Effective Executive

Ultimately, leadership is all about ability to act on the ideas. In that sense, anyone who thinks of the self as a leader has to be good at executing things. Probably a reason why top leaders in organizations are referred to as executives – the one who executes, not just someone with a fancy title and corner office.

Leadership is a very broad term and leaders in organizations come in all shapes and sizes – from introverted to extraverted, charismatic to simple, people oriented versus task oriented and the differentiation goes on.

But Peter Drucker, whose work has played a defining role in my own growth as a manager and leader, identified eight practices of effective executive based on his observations over 65 years of his consulting career.

The June 2004 article by Peter Drucker in Harvard Business titled “What Makes an Effective Executive” is a must read, if you are a student  of leadership.

Here’s a short snippet of 8 characteristics along with a quick sketch note.

What made them all effective is that they followed the same eight practices:

  • They asked, “What needs to be done?”
  • They asked, “What is right for the enterprise?”
  • They developed action plans.
  • They took responsibility for decisions.
  • They took responsibility for communicating.
  • They were focused on opportunities rather than problems.
  • They ran productive meetings.
  • They thought and said “we” rather than “I.”

The first two practices gave them the knowledge they needed. The next four helped them convert this knowledge into effective action. The last two ensured that the whole organization felt responsible and accountable.

– Peter Drucker, What Makes an Effective Executive

Related posts at QAspire

Future of Work: Ways to Prepare

At #SocialNow conference recently, Luis Suarez shared a slide by Thierry de Baillon on ways to prepare for the dark side of technology. I loved the ideas and decided to sketch the approach.

Once again these ideas reinforced my belief that leading organizations and self in the future is all about the stuff like connections, empathy, flow, learning and thinking differently. It is clear that these implicit and human/social elements of work are the real antidote to onslaught of technology.

The sooner organizations embrace these elements into their culture, the sooner they will start adapting. That is the way to ride the wave of technology changes rather than getting crushed under it. 

Related Visual Posts at QAspire.com