Gallup finds that great managers have the following talents:
- They motivate every single employee to take action and engage employees with a compelling mission and vision.
- They have the assertiveness to drive outcomes and the ability to overcome adversity and resistance.
- They create a culture of clear accountability.
- They build relationships that create trust, open dialogue, and full transparency.
- They make decisions based on productivity, not politics.
Source: Gallup Business Journal – Why Great Managers Are So Rare!
Here are a few small additions to each of the point mentioned above.
To be able to motivate others and build relationships, they communicate with clarity.
They are assertive in driving outcomes and overcoming obstacles but they are graceful yet firm in dealing with people and situations.
While creating a culture of accountability, they also balance accountability with engagement.
They work hard to build relationships and trust but they remain objective and unbiased without letting their relationships impact the decisions.
They make decisions based on productivity but they think critically about other aspects of decision (and its respective impacts).
Great managers are the catalysts of employee engagement.