Leaders as Multipliers

I created a series of sketch notes for Tiffani Bova’s “What’s Next” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me. Tiffani is also the author of a WSJ bestseller book “Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business


The traditional (Tailorian) view of managing others was to “use people as resources to get work done” whereas the new context of work demands the mindset of “using work as a resource to develop people”.

It is a different conversation that sits on a fine line between tasks and relationships, between accountability and engagement.

Leaders cannot have limited view of people even when people themselves have a limited view of their own selves. Great leaders look at possibilities within people that people cannot see themselves to create pathways of performance. That’s when they create an ecosystem of trust, relationships and meaningful accomplishments with others rather than through others.

That’s when your leadership becomes a gift for others to create a multiplier effect. 

“Multipliers see people more than what they are.”

I was fascinated by this conversation between Tiffani Bova and Liz Wiseman because it outlined what many of us may have experienced in our work life – dealing with a boss who was a diminisher instead of being a multiplier – people who are smart but they don’t enable others around them to be as smart.

In this conversation, Liz Wiseman offers very useful nuggets of wisdom on how to deal with diminishers and if you are a leader, how to be a multiplier.

In a nutshell, multipliers:
  • See people more than what they are.
  • Make people around them smarter.
  • Are supportive and have high expectations from others.
  • Challenge people.
  • Set the right context for others to perform.
  • Let go of control to put others in-charge.
  • Most importantly, let others be in-charge when crisis hits.
  • Support and coach others to bring out the best in them.

Do check out the full podcast episode here for more ideas. Here is a sketch note summary of some of the key insights. 

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Other Sketchnotes from WhatsNext Podcast:

Leadership and Trust: 3 Elements

I see many business leaders who excessively focus of creating a grand vision, have a compelling strategy, run great communication programs and have innovative ideas but still fail to engage people and get desired results.

That’s because they don’t focus enough on the foundation of leadership – building trust. In absence of trust, results don’t happen. In absence of results, people trust the leader even less. And it becomes a downward spiral.

Here’s what I have broadly learned about building trust from my own experience:

  • Trust starts with intentional clarity. Before you starting acting on your plans, you need to clarify your intent, understand the intent of others and arrive at a point where intent overlaps and aligns.
  • Trust happens when you deliver on that intent and make a positive impact on your people, customers and stakeholders. When things you do show that you care, people start trusting you.
  • Trust goes deeper through consistency in thoughts, words, actions and results (they call it integrity).

Leaders (and organizations) build trust primarily on the foundation of consistent results, great relationships and expertise. In their recent HBR article, Jack Zenger and Joseph Folkman touch upon three foundational elements of trust – Positive Relationships, Good Judgment and Expertise and Consistency.

In their post, they underline the importance of positive relationships:

Intuitively we thought that consistency would be the most important element. Saying one thing and doing another seems like it would hurt trust the most. While our analysis showed that inconsistency does have a negative impact (trust went down 17 points), it was relationships that had the most substantial impact. When relationships were low and both judgment and consistency were high, trust went down 33 points. This may be because many leaders are seen as occasionally inconsistent. We all intend to do things that don’t get done, but once a relationship is damaged or if it was never formed in the first place, it’s difficult for people to trust.

Do read the full post at HBR and here is a short visual summary of the key insights:

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More on “Building Trust” at QAspire.com

The Art of Successful Giving: Adam Grant

I created a series of sketch notes for Tiffani Bova’s “What’s Next” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me. Tiffani is also the author of a WSJ bestseller book “Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business


We don’t accomplish anything meaningful in isolation. We have to interact and work with other people to get anything significant done. And our approach to these interpersonal interactions play a huge role in our ability to focus, work and add value.

Too often, we often see people who are generous with how much they share with others without any expectation, people who wait to get something first before they start giving and people who simply use other people’s skills and approaches to get their own work done.

In this episode of What’s Next podcast with Tiffani Bova, Adam Grant shares his insights on successful giving. He outlines three styles of interpersonal interactions in teams and organizations – giving, taking and matching. Here’s what they look like:

  • Givers: “What Can I do for you?”
  • Takers: “What can you do for me?”
  • Matchers: “I’ll do something for you if you do something for me”

Earlier in my career, I often ended up doing other people’s job simply because they delegated their work to me as my seniors. Over a period of time, I had to learn to say no and set boundaries (and the truth is I still find it difficult to say no sometimes). If I timidly served all requests that I got, I would have spread myself thin accomplishing things for others but not for the purpose I was serving.

I did not want to be a failed giver who thinks they have to give in every role and relationship.

Adam Grant mentions that that successful givers set boundaries on who they help, how they help and when they help and focus on giving where they can add maximum value.

What resonated with me the most was that successful giving is not about being nice and agreeable all the time. In fact, as Adam points out, successful giving (and adding real value) happens by being disagreeable, challenging the status quo, giving tough feedback and pointing out problems.

Effective teams, he says, is a combination of givers and matchers where as takers suck the energy out of the team and they should be screened out.

Do check out the full podcast episode here for more ideas. Here is a sketch note summary of some of the key insights.

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Other Sketchnotes from WhatsNext Podcast:

Impatiently Patient

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My throat was very sore and the upcoming week was taxing at work where I need to speak a lot with a lot of people around. I had a sleepless night because of the discomfort.

So, I visited the doctor who checked me quickly and prescribed some medicines to treat the viral throat infection.

I asked him anxiously, “Will I be able to sleep tonight? Will these medicines relieve the soreness today?”

The doctor smiled gently and said something that also doubles up as a life advice. He said, “Mr. Vora, some troubles in life come quite unexpectedly but they take their own time to go. Just focus on the basics and things should be fine in a day or two.”

As I was driving back home, I thought about how impatient we tend to become when faced with adversity and messy situations. Patience is a silent virtue that seems difficult to practice in a world obsessed with speed, connection and noise. Everything happens in an instant, or so it seems.

But things that we build organically like health, finances, relationships, career etc. don’t work that way. They need time and effort to mature. That’s where we cannot take charge. We just need to endure, follow the route, persist patiently, trust the process and just do earnestly whatever is rightly required in the moment without worrying too much about the immediate outcomes or relief.

So in a way, we need to be impatiently patient. Impatient when it comes to doing the right thing at the right time for a right cause. But patient when it comes to our expectations of outcomes because effort and outcome may not always be linearly related.

The winding road to building anything remarkable, making an important change or recovering from adversity may be slow, long, hard and unnerving. The key is to not let the bumpy road drive you off the track or worst yet, bring you to a standstill.

Patience, especially in the face of adversity and external resistance can be the source of our hope and strength of our soul.


P.S: Thanks to Mike Taylor for featuring my sketchnote/post on “Three L’s from Self-Directed Learning: Insights from my first TEDx talk” in his latest round-up of Best in Learning, Design and Technology.

3L’s of Self-Directed Learning: Insights from My TEDx Talk

I started 2019 by delivering a TEDx talk at TEDxGCET in Vallabh Vidyanagar. This post covers a few key insights extracted from the talk. Video to be posted soon.


Formal education is a launch pad that equips us with fundamentals. But we need wings to fly long and high in the direction of our dreams. Ability to learn in a self-initiated mode is one of the most critical skills to thrive in a rapidly changing world.

“In times of profound change, the learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.” – Eric Hoffer

Real learning is an inside-out process. It starts from a deep internal desire to know something, do something and change something. That’s when you take charge of your own learning.

If I look at my own journey and connect the dots, I find three things that that forms my 3L framework for self-directed learning.

The first L is “Labor of Love”

My son is fascinated by drawing and he loves creating greeting cards. When he is immersed in the process of making the card, he completely loses the sense of time and place. Fully concentrated in creating the lines and coloring.

For him, it is not work but it is play. He does it NOT because someone is asking him to do it. He does it because HE finds pleasure in it.

That to me is labor of love. Playing where our passion is. The key questions to ask then are:

  • What is it that you would do even if no one paid you to do it or asked you to do it?
  • What are your intrinsic skills – things that come naturally to you?
  • What puts you in the flow state?
  • What change do you truly want to see around you?

From an early age, I wrote because I wanted to express myself. This need to express translated into other related mediums like blogging, speaking, leading teams, running organizations, writing books and creating sketch notes.

In each case, I started at a very basic level but when I continued doing it persistently, I eventually got better at it.

When we play at the intersection of passion and effort, we elevate our game and improvise without even noticing it.

The second L is for “Lifelong Learning”

Our school system trains us to be passive learners and we always rely on someone else for our learning.

The essence of self-directed learning is to keep the inner fire alive, have an open and curious mind, , creating new knowledge through action and experimentation, make new connections to your existing knowledge, improve upon your skills and collaborate with others. It is about exposing yourself to diverse experiences and disciplines to generate independent thought and recognize patterns.

My journey into social media and blogging taught me one of the most important things about self-driven learning:

We don’t learn anything in isolation and our best learning happens when we learn with others.

Internet has made it easier to find your heroes, watch them do the work and learn from their journeys. We need to invest in finding likeminded people to share our work with, draw inspiration from, learn and collaborate.

Network and community is a great learning enabler.

One more element of lifelong learning is having a multidisciplinary approach to work. When you pursue different disciplines, you can easily use expertise from one domain into a totally different area.

Differentiation in career and innovation always happens where two disciplines intersect.

My sketchnote project is the intersection of my ideas from my blog and my drawing practice from 20 years ago when I was preparing for architecture entrance exam.

In his Stanford commencement speech, Steve Jobs said that when he was studying at Reed College, he got into learning calligraphy. And many years later, his understanding of calligraphy inspired beautiful typography in Apple products.

He nailed it when he said that dots eventually connect. Whatever we choose to do, it eventually connects.

Lifelong learning and multiple interests empower us to seize unique possibilities when faced with adversity.

Finally, the third L is “Leverage”

Leverage, in simplest terms means finding a way to make a positive impact for yourself and others through your learning. It is about putting your learning to good use. We don’t truly learn till we execute our learning to solve real world problems.

My leadership improved when I looked at my role as a way to serve those I was responsible for.

Real learning is in the act, in putting your learning to significant service of others. Your work becomes art when it changes the self and others for better.

Today, knowledge has become a commodity and everything you want to know is out there on internet. We have moved from an industrial world to knowledge world to a creative world now. In this world, what you know is not as important as what you do with it and how you apply your knowledge to solve real world problems.

We are living in the golden age of self-directed learning. Getting information, sharing your work and connecting with others is just a click away. We have a world of possibilities now open to us.

The problem is that we are used to navigate with the help of predefined maps. Self-Directed Learning is an exploration of what lies within us, what lies outside of us and finding that sweet intersection where the magic really happens.

That’s when you truly learn things that are unique to you. That’s when you can differentiate yourself.

That’s when you stand a chance to change the world within and outside for better.


Here is the visual summary of the talk in a #sketchnote form.

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And, here is the picture of me delivering the talk Smile

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Looking Back at 2018

This blog has been my online home for over 12 years, even before I got onto Facebook and Twitter. The blog has evolved along with me. It is a platform for me to learn, think clearly and share whatever I learn through posts and sketchnotes.

This blog has had an amazing journey so far. Hundreds of posts, tens of thousands of readers each month and plenty of social sharing just encourages me further to continue this journey.

This year was a slow one for blogging but here is a round up of some of the most popular post written in 2018:

For 2019, one of my intentions is to get back to blogging more regularly (once a week) and get into a regular rhythm of consuming meaningful stuff, thinking, reflecting on my experiences, learning and sharing.

The Year of Sketchnotes Going Places

My pursuit of synthesizing and curating my lessons through sketchnotes found newer grounds.

One of the major milestones in this journey was visualizing case studies for Tiffani Bova’s new book “Growth IQ – Get Smarter About the Choices that Will Make or Break Your Business” and it was a great learning experience.

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It is an amazing book that became a Wall Street Journal bestseller within a few weeks and Tiffani has squeezed years of experience in this book to outline 10 growth paths through well researched case studies for each growth path.

Apart from this, sketch notes also went places and here are a few glimpses:

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I created a sketchnote selfie last year and it inspired Claire (National Health Services, UK) to encourage her workshop participants to create their sketchnote selfies. Here are a bunch of people with their sketchnote selfies!

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My blog was featured in Training and Development magazine (published by Association of Training and Development) last year with a special mention of sketchnotes.

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My sketchnote on “Working Out Loud” was featured at European Commission in June.

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Karyn Prather from Kimberly Clark (a consumer packaged goods company that has created strong five billion-dollar brands including Huggies, Kleenex, and Scott) presented my sketchnote (and insights from the amazing John Stepper) at Microsoft Ignite Content 2018, Orlando FL in September 2018.

AIM

My #sketchnote on Mindset Shifts for Transformation was presented at AIM Norway Symposium, University of Oslo by Thomas Anglero. AIM stands for Artificial Intelligence, Minds+Machines.

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Richard Tubb for sharing my insights and sketchnote to French IT and MSP companies in early December at Paris.

My biggest lesson from all this?

Labor of love is powerful. Applying what you learn is powerful. And when your gifts are deployed in significant service of others through generous sharing, it results in leverage and learning.

Grateful for all the Recognitions

I consider all recognitions as by-products of the pursuit and once in a while, when you think of them, they only encourage the pursuit.

For the Fifth consecutive year, I was fortunate to be ranked amongst Top 30 Indian HR Influencers on Social Media in May 2018.

Also, a big thanks to my friend Kurt Harden for including QAspire blog in his annual list of “25 Blogs Guaranteed to Make You Smarter” for 6th consecutive year. Love all the selections in this list and always grateful for his generosity.

Change is a Constant Work

At work, it was again a year of change. Leading an organization in times of change is a challenge and an opportunity to learn a great deal in the process. Nothing in business is (and can be) stagnant and job of leaders is to communicate relentlessly and enable people make sense of changes. Leaders create an ecosystem where people not only adapt to change but also contribute positively to it.

And Other Stuff

I tried as much as possible to stay close to my intent of consuming less and creating more, dwelling in possibility and simplifying. I think I can do better on that last bit of simplifying since I have a tendency to take on more than I can handle.

Competing with the self is always exhausting because you never win!  But guided by intent of learning constantly, sharing generously and putting it al to good use, my journey continues.

A Note of Gratitude

This blog is not possible without YOU – who care to read what I write, share it along widely and encourage me all the way. I am extremely grateful for everyone who read this blog, are connected on Twitter, Facebook and LinkedIn.

Here’s to a glorious 2019!

Peter Senge on Leadership Development

Real leadership does not happen after we get hold of lofty titles and peak positions in the hierarchy.

Real leadership happens when we are aware of our gifts (given to us), when we hone those gifts in the spirit of serving others, when we find whitespaces (gap between our vision and the current reality) and put our gifts to good use in filling up those gaps. Real leadership happens irrespective of external validations and titles. In fact, titles and external validations are only the by-products of the pursuit.

The reward of leadership is not just the difference we make to the context or to the people we work with, but also the kind of person we may become as a result of the pursuit.

Peter Senge on Developing Leaders

The Fifth Discipline – The Art and Practice of Learning Organization” by Peter Senge is such a profound book that each time I revisit it, I find something deep in a way that it serves as a timely reminder for initiatives that I may be working on. The book has an entire section that really clarifies what being a leader really looks like.

It was interesting to know that the root of the word “leadership” comes from Indo-European word “leith” which means to cross a threshold. It points to having courage to extend the boundaries, think differently and going beyond the normal call of duty.

The heart of leadership development lies in the word “charisma” as Peter Senge clarifies it.

“In fact, the word ‘charism’ comes from the Catholic church, where it means one’s distinctive personal “gifts” given  by the Holy spirit. To be charismatic, then, means to develop one’s gift. In short, we develop as true charismatic leaders to the extent that we become ourselves.”

The section outlines the concept of creative tension – that all great leaders have to deal with the tension between holding a vision and deeply assessing the current reality. It is the gap between the two that becomes a force of change. It is the source of all great leadership – at a personal level as well at an organizational level.

Finally, Senge argues that real leaders rarely see themselves as leaders. Instead, they focus on doing the work – on what needs to be done, the larger system in which they operate and people they work with.

Here is a visual summary of a particular section focusing on leadership development.

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Related Posts at QAspire.com

On Learning Slowly

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The thing with fast food is that you can avail it quickly and when more people avail more food quickly, it soon becomes a commodity. And very often, fast food may just fill the stomach without nourishing much.

The food we value is the one that not only has the right nutrients, but is also cooked with care and attention to ingredients, balance of flavors and texture. It fills our stomach, nourishes us and feeds our well being.

I guess it’s the same with the media we consume. In a  bid to stay updated all the time (which is hardly what we call learning), we consume a lot of Tweets, Instagram posts, Facebook updates etc. These are quick bites that may fill your time with an illusion of learning, unless your goal is to just fill the time with something (and hide behind it).

But if you are set out to truly learn something and go deeper, then you need slow media that is cooked slowly with care, has the right ingredients and is nourishing.

Sound bites are intellectually stimulating but unless they go deeper into our system, no change actually happens.

And learning that does not lead to change in mindset, actions and behavior is not learning, but only intellectual stimulation.

The other problem with these sound-bites is that they offer a very narrow view of the topic at hand. Truth is that nothing happens in isolation and everything is somehow connected to a larger system in ways that are not always visible.

Real learning involves a systematic exploration of all connected aspects of problem at hand. It requires a more nuanced conversation.

Take leadership, for example. Real leadership is rooted within our own deeper self, our past conditioning, cultural background and the demands of a given context. It demands a layered conversation and systems thinking within a given context, not just a list of silver bullets.

When there’s unlimited shelf space allowing unlimited podcasts, which can be of unlimited length, the goal isn’t to get the show on the air faster or to make it noisier. Instead, the goal, like the goal of a good book, is to say something worth saying, and to do it in a way that’s worth waiting for. – Seth Godin

Slow media is anything that takes time to create and consume, provokes thinking, challenges our assumption, initiates a conversation worth having, nudges us to act differently and creates an emotional connection.

Social Web is noisy and cluttered because people try to create media that pulls mass viewership to generate required number of hits, likes and shares.

The essence of social learning is to find authentic sources created with the spirit of a nuanced and collective exploration and stay away from sound bites. 

Personally, I find most value in having a good layered conversation with someone I admire, reading good books that are written in a conversational tone, podcasts and videos where individuals share deep and relevant insights on something worthwhile and blogs that carefully weave a conversation incrementally through the posts.

But then, I just don’t skim through these (or bookmark them for later reading even when I skim). I preferto read with a pencil. I take notes as I go, summarize in visual notes, then share on the blog and connect insights that are related and relevant. Finally, when it all goes deeper into my system, some of it manifests in action. That is how we learn slowly and improve gradually.

To really learn effectively, we need to consume slow media, slowly.

And then reflect upon it. And put it into practice in some way or the other. Blend it with our experience. And then share what we learn with communities that feed us.

And that’s never as easy as walking up to the always-on social media counters and grab a quick bite!

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P.S: Big thanks to Shilpa Srikanth (@S_scoops) for creating her version of visual summary for this post. Check it out here.

5 Pointers on How to Think Clearly

Developing clarity in thinking is becoming even more important in a world that is constantly trying to distract you. Overload of information being pushed at us, contrasting theories about almost everything, our own unconscious biases, ego and fear hamper our ability to look clearly through the fog.

If we improve how we think, we also  improve how we lead teams, develop people, innovate, solve important problems and grow as individuals.

When I read this post by Charles Chu at The Polymath Project titled “A Few Principles on Thinking Clearly”, I realized that sometimes the thing that impairs our thinking is our own ego, fears and motivations. That we are not motivated to think clearly on issues where we don’t have skin in the game. That models are linear but reality is not. That we need to think across disciplines to solve important problems.

In this post, Charles offers some principles on how to think clearly from the Czech-Canadian polymath Vaclav Smil. I encourage you to read the full post and here are my visual notes outlining the key insights from the post.

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Friday Five: Slow Learning

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Friday Five is where I curate five articles (with excerpts)/quotes/tweets/visuals shared on my personal learning network that I found particularly useful, and hopefully you will find some of them valuable too!

This edition features insights on slow media, the downsides of speed reading, challenging our leadership beliefs and power of conflicts in elevating the art of storytelling.

Slow media – Seth Godin

When there’s unlimited shelf space allowing unlimited podcasts, which can be of unlimited length, the goal isn’t to get the show on the air faster or to make it noisier. Instead, the goal, like the goal of a good book, is to say something worth saying, and to do it in a way that’s worth waiting for.

I enjoy slow media – really good podcasts that I listen to while commuting, where two individuals have an insightful and layered conversation on a topic. No pithy quotes, no formulas, no shortcuts to wisdom. Insights just flow and you pick what resonates with you most. In a noisy world of information, slow media is nuanced way of learning.

Skim reading is the new normal. The effect on society is profound

When the reading brain skims like this, it reduces time allocated to deep reading processes. In other words, we don’t have time to grasp complexity, to understand another’s feelings, to perceive beauty, and to create thoughts of the reader’s own.

It is hard to learn when we anxiously scroll our newsfeeds hoping to extract whatever insight we can. The truth is, it does not last longer. Reading is an immersive process where our brain creates (and visualizes) thoughts of its own. When we skim or speed read, we often miss the whole point.

Are You Sacrificing for Your Work, or Just Suffering for It? 

So if you find work worth sacrificing your self for, then do it right: Respect your limits, pace yourself, and get the help you need to give it your best, not just your all.

While we try to catch up with the pace at work, the pace catches up with us leaving us burned out and exhausted. If this is what you experience, do read this post. My key takeaway: We need to create an ecosystem where we can give our best, not our all.

5 Questions to Surface Your Leadership Beliefs 

What you don’t see CAN hurt you. . . and your team. Unexamined beliefs can undermine your good intentions.

In this post, Jesse Lyn Stoner offers five questions to surface some important leadership beliefs and consider how well your actions reflect them.

Stories Are About Change – Steve Pressfield

Stories give us the courage to act when we face confusing circumstances that require decisiveness. These circumstances are called CONFLICTS. What we do or don’t do when we face conflict is the engine of storytelling.

Stories are at the heart of enabling change. Stories we tell and stories we live are vital in building a culture and enabling change.

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Share to Learn

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If you are doing work that you love (or love the work you do), you learn something new every single day.

This could be something you experienced, something you noticed, something thought-provoking that you read, something that worked for you (or others around you). And it is also very likely that someone out there precisely needs that help, spark of idea, wisdom and insight.

Technology has made it all the more easier to share with others, learn from others and build a community by doing so consistently. You can choose your platforms to share on, or you can create your own platform (like your own blog).

Tools really does not matter as much.

What matters is that you find your voice and courage to express your thinking.

That you build a posture of generosity when you share your insights along.

What matters is what you learn during the process of sharing, articulating and shipping your thoughts out to the world – consistently and deliberately.

Clarity of thought that you develop as a result of sharing regularly. The dots that you connect as you see your ideas unfold in increments.

And the relationships you build with your community as you add (and gain) value in tiny bursts regularly.

That makes it all worthwhile in a long run.


Related Posts on QAspire:

In 100 Words: Giving Attention

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Everybody we meet is trying to get attention through tactics. More clicks, eyeballs, likes. What if you focus more on giving attention?

What do you deeply care about? What are you trying to make happen? Who are you trying to help? These are good questions to find out what truly matters and then pay attention to only those things.

“Attention is the rarest and purest form of generosity.” – Simone Weil

That’s what great leadership is all about. Not just competing to get more attention but using the privilege of leadership to pay attention to enabling people and things that matter.


 Also Read at QAspire:

Technology and Being Human

I created a series of sketch notes for Tiffani Bova’s “What’s Next” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me. Tiffani is also the author of a new book “Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business” due for release in August 2018.


Sometimes, when I see a group of people sitting physically with each other yet engrossed in their mobile screens, I feel that technology has turned us into gadgets and made us less human.

Sure, social media has transformed how we connect, collaborate and learn. But it also seems to be taking a huge toll on precisely those things that make us human.

We are not gadgets. We are capable of thinking deep, connecting the dynamic dots, be creative and solve important problems in novel ways. We are capable of dreaming, hoping, perceiving, creating, telling stories, collaborating and connecting. We are capable of deep work and generosity. And these are the things that make us human. This is how we become wise in a world where knowledge is essentially commoditized.

The key then is to leverage the social platforms as much for our learning, connecting meaningfully and collaborating rather than just allow platforms to entice us into mindless consumption.

Austin Kleon, someone whose work and art I admire posted the following:

Do more things that make you forget to check the phone.

Creativity and learning stems from doing meaningful stuff in a way that serves the community and changes others for better. That is at the heart of embracing craftsman spirit.

Do check out the wonderful podcast episode with Arianna Huffington and here is a sketchnote summary of some of the key insights.

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Related Reading at QAspire:

Building a Culture of Excellence: Tom Peters

I created a series of sketch notes for Tiffani Bova’s “What’s Next” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me. Tiffani is also the author of a new book “Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business” due for release in August 2018.


It is safe to assume that every CEO would have priority building a culture of Excellence because ultimately excellence drives growth and makes a company memorable.

Today, we have a bunch of complex models to help organizations become excellent, but in the pursuit of implementing these complex capability models, organizations forget that excellence is as much about people as it is about the process. It is as much about the small things as it is about the big things.

In a world that is obsessed with complexity, Tom Peters advocates simple things to enable a culture of excellence. He says,

“Embracing new technology is incredibly important, but EXCELLENCE IS HUMAN.”

Excellence is all about being close to your customers, creating ecosystems where best people can do their best work, developing people, listening, caring, smiling and saying “Thank you” often enough. These are not complex things, yet for many leaders, these are the most difficult things to do. And these simple things are at the core of excellence.

Please listen to this episode of the podcast and I am pretty sure it will be thought provoking, as it always is with whatever Tom shares.

Here is my sketchnote summary of the key nuggets of wisdom Tom Peters shared in this podcast episode.

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Also See:

Leadership: Humility and Focusing on Others

I often meet business leaders who are so full of themselves. When interacting with others, they try to keep the needle of focus constantly towards themselves, their business, accomplishments and stories.

It is easy to get caught up in the self because after all, you are a up there and you make things happen (or so you think!).

In one of the leadership workshop I attended in early years of my career, the trainer beautifully described humility as

Humility is like the banks of a river that gives direction to the flowing water without possessing it.

Leadership in any form is about others. A leader is just a means to an end. A steward of the larger cause, whatever it may be.

Like banks of a river, leader holds the context together in order to channel the energies of people. A leader enables flow (progress) by enabling others, asking right questions, coaching others and learning in the process. The focus of a leadership conversation is the needs of others, needs of the context and needs of the customers.

I read Dan Rockwell’s recent post titled “The Seductions of Arrogance Compound the Elusiveness of Humility” where he outlines 5 practices of humble leadership. It is a thought provoking post that emphasizes on ‘practicing’ humility by focusing on others.

Some critical questions to consider, whether you lead a kid, a team of professionals or an organization, are:

  • How often do you, as a leader, brag about others?
  • How many times do you turn the focus of conversation on others?
  • How many times have you stood up to accept responsibility, especially of failures?
  • When was the last time you thought about amplifying someone’s strength rather than focusing on their shortcomings?

Here is a quick short sketchnote summary of Dan Rockwell’s 5 practices of humble leadership (Read the full post here)

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On Disrupting Yourself

I created a series of sketch notes for Tiffani Bova’s “What’s Next” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me.


During 2001 dot com bubble, one of my friends, a competent software developer, was laid off because of lack of business in the technology he worked in. He was smart enough to understand that the company needed people in a new project that was to be developed on a totally different technology. He learned the new technology, re-skilled himself fast enough to face a client interview for the new project and was retained even before his notice period got over.

In my formative years, he stood as an example of someone who totally disrupted himself when he was forced by external circumstances. Obviously, today’s complex and fast changing world demands individuals to disrupt themselves based on internal drivers of change, before external circumstances compel them to change.

In a business context, there are many organizations like 3M, Apple, NetFlix and Google whose success can be attributed to their ability to disrupt themselves continuously.

In this episode of What’s Next podcast, one of my favorite authors and thinkers Whitney Johnson says,

“Not just products, services and companies, the fundamental unit of disruption is an individual.”

Individuals disrupt themselves when they take some risk, do things that they have never done before, learn constantly, connect the dots and think about intersections between current reality (what they have done so far) and possibilities (what they could do with all innovations around them).

One of her key advices in the podcast is:

“Play to your strengths, not just what you do well but what others don’t.”

The insights in this podcast are very relevant to individuals and businesses alike.

Here is a high-level sketch note summary of this excellent conversation, which I encourage you to check out.

Tanmay Vora Whitney Johnson Sketchnote

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SHRM Top 30 Indian HR Influencers on Social Media 2018

Each year, SHRM India releases a report outlining top social media influencers in HR space. Last week, the report was released at SHRMTech event in Hyderabad and I was thrilled to find a spot in this report for fifth consecutive year. The evaluation was done based on Klout score, LinkedIn, Facebook and Twitter activity with focus on HR specific topics.

Influence of any kind can never be a goal in itself but a by-product of doing, learning and sharing it all along the way. When the sharing enables, helps, nudges and inspires others to do better, influence is more likely to happen.

Inspired by so many wonderful people in Indian HR space in the report (and so many others in my personal learning network), I continue my pursuit of curating meaningful insights visually, sharing what I learn and contributing to conversations that matter.

Read the Full 2018 Report Here (PDF).


Nancy Duarte on Storytelling in Business

I created a series of sketch notes for Tiffani Bova’s “What’s Next” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me.


When driving large scale change, leaders often fall in trap of presenting the current reality and future state in form of data, numbers and charts. Data and information may provide clarity to people, in itself, they fail to connect people emotionally to ideas.

That is an area where modern advancements like AI with all its information generating capabilities, will still not fill the human need to connect emotionally.

For that, leaders need an ability to empathize with current realities of people, tell stories that resonate, in a way that inspire thinking and provokes meaningful change in how people operate on a day to day basis.

In this episode of What’s Next podcast, Nancy Duarte, a communications and persuasion expert discusses ideas on how to use storytelling and emotional connection to engage people/customers better. Do check it out.

While I present the sketchnote summary of this excellent podcast conversation, I also encourage you to watch Nancy’s famous TED Talk, The Secret Structure of Great Talks, which is viewed over a million times.

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The Privilege of Access

Wherever the barriers to entry are low, we find masses and noise they create, especially on social media.

When masses get the power to create content from the comfort of their smartphone, they generate bottomless news feeds that only result in lack of attention and engagement. Add to that, the pushed content from advertisers and cryptic algorithms that only show you what you want to see and your limited world views are trapped in a filter bubble. 

Knowing that very little of it really adds value, we tend to scroll without paying attention and sometimes, even worthwhile signals/updates from people we care about are missed in an ocean of noise.

On the other end, a very few people actually use the privilege of having access to really ‘create’ something meaningful. Because the barrier to entry in ‘creating’ anything worthwhile is high. It requires sincere effort on a pursuit over a long haul. It requires us to sprint through the hurdles of our own resistance and fear of being judged. It requires us to be generous, ship consistently and own what we deliver or say. The emotional labor that creating and shipping entails is not everyone’s game. It is scarce and hence valuable.

We have a choice of what we do with all the access we have.

We can either choose to join the masses or leverage it to make a difference.

We can either simply consume random stuff, or have right filters to consume that which truly adds value.

To just consume mindfully or use what you consume to feed our creation in a way that adds value to yourself and others.

To rely on mighty platforms (often at the cost of your privacy and ownership of content) or build your own platform – your home base, a blog, a community, a product, an app, whatever and own the content.

Access opens up a world of possibilities, only if you are intentional about using this privilege wisely to learn, create and share.

That is where the real leverage is!

Insights on High-Tech and High-Touch Customer Experience

I created a series of sketch notes for Tiffani Bova’s “What’s Next” podcast where she meets brilliant people to discuss customer experience, growth and innovation. Tiffani Bova is a Global Customer Growth and Innovation Evangelist at Salesforce. I will post sketchnote versions of selected podcast episodes that enlightened me.


Common perception is that people who face the customers are accountable for customer experience. Larger organizations often fall in the trap of defining customer experience KPI’s only to executive teams, sales, marketing and customer services teams.
 
What about those who build the products? And those who recruit people? And those in backend operations? And how all of them collaborate to achieve business outcomes?
 
We see things in parts and therefore, fix things in parts. And even when parts are (sub) optimized, the whole may not have improved.
 
This equation gets even more complex in an AI driven world where customers expect personalized services.
 
In this episode of Whats Next! podcast, Tamara McCleary (CEO at Thulium.co) shares some useful insights on how technology advancements like AI and machine learning can enable companies to learn rapidly about the customers and personalize the experience at scale. This is critical because marketers think about selling to ‘customer segments’ where as customers expect personalized services based on their individual preferences.
 
Companies have to leverage “high-tech” to achieve “high-touch”
 
For everyone to own customer experience within a company, leaders have to start with a vision of what amazing customer experience looks like, build a culture of leadership at all levels, define systemic metrics (like Net Promoter Score) that everyone can strive for and finally incentivize people for their contributions to customer experience.
 
When leaders look at the whole, they provide a way for all departments to work towards the same outcomes and for everyone to clearly know that their work impacts customer experience.
 
Here is a visual summary of insights from the podcast episode, which you can listen here.
 
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