I remember being inspired by a Maths teacher who once told me, “If you start loving the mental stimulation and excitement you get when solving a problem, mathematics is easy.” He did not try to inspire me by the grades I must achieve, but by something more deeper. That did not change the fact that […]
“The nitrogen in our DNA, the calcium in our teeth, the iron in our blood, the carbon in our apple pies were made in the interiors of collapsing stars. We are made of star stuff”. – Carl Sagan From – “That “we are” – The Connective Tissue of Humans Being” by Bernie Nagle which is […]
Most organizations have “being customer focused” in their vision statements. Most common definition of customer is the one who pays for availing services. But those are external customers. The other part, and often a forgotten one, is that organizations have internal customers – the people who work with the organization. Quality System means a chain […]