Relationships are built (or ruined) one conversation at a time. I have always seen effective conversation as a way to transfer energy between people in a way that fosters understanding, builds trust and inspires growth/change. I can distinctly remember every single radical conversation I had with my peers/mentors/bosses that moved the needle for me and […]
“Customer Focus” is the most common corporate value that companies adopt. This often leads to a myopic focus on customer experience at the cost of other things that contribute to a superior customer experience. Ultimately, people serve people. Organizations that adopt such lofty values often fail to deliver a superior customer experience because they fail […]
Essentialism is about identifying where you can create most VALUE , make greatest contribution or create greatest impact. It is then about finding ways, building systems and having tools that help you execute on it effortlessly. It is about doing less but doing BETTER. This also means having courage to say NO to less important things.