Since many years, I had a 1993 edition of this fantastic self-help book titled “Thoughts to Build On” by M. R. Kopmeyer which, for reasons unknown, I could never read.
Finally last week, I noticed it when I was clearing my bookshelf and was hooked to it.
Sharing below, the list of ideas that resonated strongly with me in no particular order (“long list but worth it” alert)
“Customer Focus” is the most common corporate value that companies adopt. This often leads to a myopic focus on customer experience at the cost of other things that contribute to a superior customer experience. Ultimately, people serve people. Organizations that adopt such lofty values often fail to deliver a superior customer experience because they fail […]
My mantra for 2022 was “Go with the flow” and the journey in 2022 took me to some very interesting places. By nature, going with the flow means there will be interesting twists, turns and hurdles that we need to find our way through, much like the stream of water that alters it course as […]