“Customer Focus” is the most common corporate value that companies adopt. This often leads to a myopic focus on customer experience at the cost of other things that contribute to a superior customer experience. Ultimately, people serve people. Organizations that adopt such lofty values often fail to deliver a superior customer experience because they fail […]
My mantra for 2022 was “Go with the flow” and the journey in 2022 took me to some very interesting places. By nature, going with the flow means there will be interesting twists, turns and hurdles that we need to find our way through, much like the stream of water that alters it course as […]
Putting your ideas out there requires courage. When you do that, you want your ideas to reach as many people as possible. In a connected world, expanding the reach of our ideas brings along diverse connections, serendipitous opportunities and exposure to great new ideas. My friend Becky Robinson, who released her first book titled “Reach: […]
I love working with authors to co-create meaning and serve great ideas visually in form of book/chapter sketchnote summaries. The learning that comes along with it is invaluable. In 2018, I had the privilege of working with Tiffani Bova to illustrate case studies and chapter summaries in her book “Growth IQ – Get Smarter About […]
