Since many years, I had a 1993 edition of this fantastic self-help book titled “Thoughts to Build On” by M. R. Kopmeyer which, for reasons unknown, I could never read.
Finally last week, I noticed it when I was clearing my bookshelf and was hooked to it.
Sharing below, the list of ideas that resonated strongly with me in no particular order (“long list but worth it” alert)
“Customer Focus” is the most common corporate value that companies adopt. This often leads to a myopic focus on customer experience at the cost of other things that contribute to a superior customer experience. Ultimately, people serve people. Organizations that adopt such lofty values often fail to deliver a superior customer experience because they fail […]
Putting your ideas out there requires courage. When you do that, you want your ideas to reach as many people as possible. In a connected world, expanding the reach of our ideas brings along diverse connections, serendipitous opportunities and exposure to great new ideas. My friend Becky Robinson, who released her first book titled “Reach: […]