Three E’s for a good process

Here’s the answer from “Be Excellent” blog on what makes a good process.

• Efficiency is about saving time, costs and otherwise removing waste. This is a traditional focus for quality professionals, and its history can be traced back to the days of Work Study, stopwatches and clipboards. (Efficiency is about doing things right.)
• Effectiveness means delivering what is wanted, effectively meeting stated and implied needs. In the traditional definition of quality, it is ‘conformance to requirements’. (Effectiveness is about doing the right things)
• Enjoyable. In our hurry to reengineer for business excellence, we often forget this third E, creating processes which are Effective and Efficient, but not very Enjoyable. (Enjoyable is doing the right things right – time after time.)

Read the full post here.